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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was not well kept. I thought it be cleaner. The hallways smelled like cigarette.
Business response:
Oh no! We are known for our super clean rooms and we are distressed that this was not your experience. We hope you'll come back for a more typical fresh, clean stay with us.
I refuse to ever stay here again. Waited 4 hours to see a human worker then vot refused because we "had attitude" and we only had frustration in our voice.
Business response:
Thank you for sharing your experience; we are so sorry to hear that it was such an unpleasant one and apologize for the terrible inconvenience. Best wishes in all your future travels.
I booked and when I arrived, they had no rooms. The reception area was closed
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you. Were you able to use the lobby phone to alert the on-call staff that you needed help?
Check in was ok. After checking in the rooms were not what was advertised. No service.
Business response:
We're sorry you were not expecting our limited amenities and were disappointed because of this. Guests can customize their experience by adding services that want to enjoy a budget-friendly stay tailored to their particular desires. We would welcome you back if you’re ever looking for what we have to offer.
The experience as a WHOLE was horrible. My husband and I stayed only one night and it was awful. The AC didn't work, the shower curtain was molded at the bottom. We were simply unhappy. We were better off staying at Motel 6!
Business response:
Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your impressions and perspective so we can always be improving. We apologize for the inconveniences you experienced and we wish you the very best in your future lodging and travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Check in was a hassle, i tried calling the 500 number 10 times. And was not able to get to anyone had to call the 1-800 number. The room, bed was freaking hard. Still have a backache because of it. I just didnt sleep well at all.
Business response:
I'm so sorry to hear about a less-than-smooth check-in and then having a bed that did not agree with your back. We hope your travels ahead are truly wonderful ones.
Business response:
Thank you for rating our hotel.
Business response:
Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 795 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.