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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
DO NOT STAY HERE! Do not stay here! Absolutely disgusting place, ended up leaving the hotel and staying somewhere else. The non smoking floor smelled so strongly of marijuana. The shower had hair all over the floor and walls. One of the dresser drawers had broken glass in the bottom, the sheets were stained and the comforter had hair all over it. The room was filthy, called the hotel to let them know the condition and they couldn't even be bothered to give us a call back regarding it. Save your money and book somewhere else!
Business response:
Thank you so much for your review, Tony. Please accept our sincerest apologies for the issues that you experienced with the overall cleanliness of the room. This is in no way the clean and comfortable stay that we intended for you and will make sure that we address these concerns with our housekeeping team for proper action and resolve. Thank you for allowing us to host you and we hope that your future travels are wonderful.
DON'T STAY AT THIS HOTEL!!! When I showed up to check in nobody was at the front desk and nobody answered the help number they provided... I had to go down the street to another hotel. They refused to reimburse me what I had been charged for the reservation, and since I was travelling on military orders it ended up coming out of my pocket. Again, don't stay here unless you want to potentially waste your money on a room you can't even use.
Business response:
Thank you for your review. We are disappointed to see that this was your experience and are so sorry that you were unable to stay with us due to the overbooking. We are always working to improve and will use your feedback to help us do just that.
Disappointed! I won't return to this location. Very disappointed in trying get checked in after 7 pm because of Covid reasons, directions how to do so are not very visible. Confusing! But disappointed in the fact that the air conditioner would not cool the room & only had 2 ironing boards & irons in the whole hotel & were checked out, only 2! Lady at check out wasn't friendly at all.
Business response:
Oh no! We are terribly sorry to hear about the issues you experienced with the check in and amenities, Melinda. We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Don't stay here Whatever you do, don't stay here!! Please live at this place, not family friendly! It might look decent from the ourside but inside is an absolute nightmare. We stayed for about 30 mins until we found a different hotel to take our family to. The front desk clerk was nice and that is all i can say positive about this place.
Business response:
I'm so sorry to hear that this was your impression of our service. In addition to our super clean rooms, we are known for our excellent, friendly service and I wish that had been your experience. We are so sorry for any inconvenience that this caused and wish you all the best in your future lodging.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Roberto.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
This property was filthy and poorly managed. We booked for 2 nights and only stayed one because it was so dirty.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.