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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating, Kevin. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
This was the absolute worst hotel ever. The rooms were filthy and so was the entire hotel. I’m not sure how it even passes an inspection it’s so unsanitary. The staff was rude and we will never stay there again.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room and got a negative impression of our staff. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved.
Business response:
Thank you for taking time to rate our hotel, Sergey. We are sorry you did not enjoy your stay with us.
There was 3 of us and only 2 towels and lobby closes at 7 and there was blood all over our blinds in the room!!!
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room and the amount of towels received. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room.
The ladies in the office did not wear a mask. One had it under her chin. I do not like or understand why my drivers license needs to be kept on record for 3 years. Only stayed for one night. Floor in the room was filthy. Bath tub still had hair.
Business response:
Thank you for your feedback, Ratsamy. Guest safety and health is top priority and we are terribly sorry for the encounter that you experienced with the lack of masks. We also apologize that our ID policy did not meet your expectations and for any issues that you had with cleanliness. We are always striving to improve and will use your feedback to do just that. Best wishes in all your future travels.
I had to stay here because my home was being renovated. The staff is rude and not personable at all. Whenever I needed something such as toilet paper, I was given attitude or they make smirk remarks. My final straw was the night before the day I am suppose to check out. My keys all of a sudden stopped working and I was needing help to get into my room. There was no staff member in sight! Waited for over an hour in the cold, called management and even the company and they couldn’t figure out why there were no staff members in... read more
Business response:
Thank you for this detailed review of your stay, Sylvia. We are terribly sorry that you encountered so many troubling experiences. Our number one goal is to provide you an excellent experience and outstanding customer service and we can't apologize enough that this is not what you received. I can assure you that we will use your feedback to revisit our standards and training to ensure that we improve in these areas for all our future guests. Thank you for sharing your feedback and we wish you all the best in your future trav... read more
This was the second time we stayed here. Its the cheapest price for an extended stay and since we are there for work we figured it would be okay. The first time we stayed my work truck was broken in to and they stole all of my work tools. The management didn't care about it not care to even talk to me in person. They just said over the phone there's nothing we can do sorry... then the second time we stayed the room was half way cleaned and the linens werent even on the bed they were on the floor in a pile. And there was no t... read more
Business response:
Thank you for your review, Justin. Please accept our sincerest apologies for the issue you encountered with your car, overall cleanliness and missing items. This is in no way the experience that we intended for you, and apologize for any inconvenience that was caused. We can assure you that we will address this with our housekeeping, maintenance and front desk teams for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
We had a non-smoking room, which apparently didn't matter, since our rom still smelled like like
Business response:
We are so sorry to hear that you experienced an unpleasant odor during your stay, Sonya. Thank you for letting us know about this. We apologize for the great inconvenience and we will use your comments to help us improve.
stay away from this Covid hotspot Stay away - COVID infected guests, no masks, dirty rooms with brown stains all over unlaundered comforter. Front desk clerk walked around with no mask, she was rude about her making a mistake about our prepaid room, they require that you page them to come to the front via a lobby SHARED phone. No sanitizer or SOAP in bathrooms (nor can you request them at the front desk).
Business response:
Thank you so much for your detailed review, Eric. We can't apologize enough for the issues that you experienced during your time with us. We can assure you that we have adapted a thorough cleaning process, and consistently sanitize the property to ensure that all proper safety measures are followed. We also appreciate you sharing the feedback regarding the masks so that we can address this with our team for immediate action and resolve. Again, we are so sorry for the troubling encounters you experienced and will use your fee... read more
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.