Extended Stay America Select Suites - Lubbock - West

DannyJohnson 

on Expedia

5 years ago

I liked the ability of the staff to accommodate a room. There was a mishap and someone else was checked in as the person placed on the reservation. Initially could not find the reservation due to that issue. 

Judy 

on Expedia

5 years ago

I made this reservation for my son and daughter-in-law for 10 days while their baby was in the hospital. The linens were clean, but the room itself was filthy. Luckily they were only at the room to sleep for a few hours each night. One night, around 10:30pm, when they returned from a long day at the hospital, neither of their keys worked. There wasn’t anyone at the front desk so they called the number for the night person. She said she would be right there. After waiting about 30 minutes they called her again and she stated ... read more

John 

on Expedia

5 years ago

After we checked in, we never saw the front office staff again for the rest of the weekend (or any staff, for that matter). The element was broken/removed from the stove. There was no coffee maker in the room nor any place within the hotel to get coffee. There was a very peculiar odor in the room that remained the duration of our stay and that was the smallest double bed I’ve seen in my 18 years of weekly travel for work. ad we only paid $40, the above might have been expected/accepted, but we paid over $100. Not acceptable!... read more

Angela 

on Expedia

5 years ago

When I got to my room I pulled the comforter back to just expose the sheets. Right there, in the bottom sheet was a blood stain. I went down stairs and told the lady working what I found and asked for another sheet. She went to get it but when she came back, there wasn’t “oh my gosh, I am sorry” or a “let me get housekeeping to change that for you”. It was simply a “here you go”. I pulled everything but the fitted sheet off and there they were.....pubic hairs. I’m still giving them the benefit of the doubt, that was until I ... read more

Anonymous 

on Expedia

5 years ago

It had no blankets, no soap or no shampoo. Half the outlets didn’t work and there was no tv remote. 

Anonymous 

on Expedia

5 years ago

The building and room had a bad smell to it. Not super clean. Very basic beds and furniture.