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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged by hotels.cim then agaun at hotel and neither party will return my money!
Business response:
Thank you for bringing this to our attention. I would be happy to help you resolve this issue. Can you please tell me the name and arrival date for your reservation?
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. We wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
We're so glad you enjoyed your stay with us, Lottie! Thank you for the terrific rating and we hope to see you again soon!
the worst place on earth. I stay for 28 day and the room never got clean
Business response:
Thank you for your feedback. We do include twice a month room cleaning in the rate but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping. I'm so sorry that part of your stay was disappointing and also for the missed cleaning. We can assure you that we will address this with our housekeeping team for immediate action and resolve. We wish you all the best in your future travels.
No ever answered when I tried to call to let them know I was going to have a late check in. Then, when I arrived no one answered to check me in.
It took over 30 minutes to get a hold of someone once we got there. We were told there were no rooms available. I let her know I made a reservation and already paid. She said, " well, we have no vacancies ". I asked fir a refund and she said i couldnt have one. Her husband laughed at us and said you will never see your money. Well thanks to expedia.com, i got my refund. There was a man in the loby who had been waiting for an hour. He wanted a towel and she told him he couldn't have one till morning because it's against compa... read more
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
I liked the ability of the staff to accommodate a room. There was a mishap and someone else was checked in as the person placed on the reservation. Initially could not find the reservation due to that issue.
Business response:
Thank you for taking the time to review your stay at our hotel. We are happy to hear that our friendly and capable staff were able to assist in you issue with the mishap regarding your reservation. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We hope that you give us another opportunity to create an exceptional experience the next time you are in the area.
I made this reservation for my son and daughter-in-law for 10 days while their baby was in the hospital. The linens were clean, but the room itself was filthy. Luckily they were only at the room to sleep for a few hours each night. One night, around 10:30pm, when they returned from a long day at the hospital, neither of their keys worked. There wasn’t anyone at the front desk so they called the number for the night person. She said she would be right there. After waiting about 30 minutes they called her again and she stated ... read more
Business response:
Thank you so much for this valuable and detailed review, Judy. I can't tell you how disappointing it is to see that they experienced problems with the cleanliness of the room and their keys not working. We strive to create an experience that is hospitable, clean and comfortable and I am so disappointed to see that this is not what they received. We will use your feedback to address these issues with the property to ensure that we are delivering the exceptional experience all of our future guests deserve.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 3.2 star rating with 1,004 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.