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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dump look for another hotel
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Alvin.
ROACHES IN ROOM There was roaches in our room, my son was terrified to stay where he had to stay with a family member, i was able to buy some household items to please our stay but it didnt wirk, being that i booked for 2 day's and was not able to get a refund or exchanged rooms i was highly upset n disappointed at the same time... we willnot be staying here for future stay..we cane to visit my sick grandmother n see family n friends was not able to do so because 2 of the roaches was in my car, had to find soneone to clean t... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience, Shunte. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much bett... read more
Smelly, dirty, people drinking right outside my door, could not wait to leave
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
Nous sommes restés une semaine dans cet établissement. Attention car cafards dans les chambres. Nous avions malencontreusement tâché le couvre lit. Ils nous ont fait facturé plus de 100 dollars. Lorsqu'on appelle pour avoir des explications l'employée hose nous raccrocher plusieurs fois au nez et nous cris dessus, impossibilité de nous exprimer. Vraiment éviter cet établissement si vous ne voulez pas avoir de surprise !
Never again‼️ Television didn’t work and bad customer service. It’s for drug addicts.
Business response:
Thank you for your feedback. We are shocked to hear of your concerning claims and that his was your experienced, Comeshia. Our team works hard to ensure that you feel at-home and to provide a high level of customer service. We are so sorry to hear that this did not come across and will make sure that we work with our staff to improve the level of service that we are providing to all our guests. We wish you the best in your future travels.
Hotel that require guest to empty thrash On arrival,desk counter was already closed.Understand twas closed early for Thanksgiving.Took about 12 min before someone came up after calling.Surprised there was a $100 deposit required as it didn't indicate on booking hotels.com.On the lobby of floor stinks with cigarette smell & so is the room.No coffee or tea in the room,though a climate control aircon was nice.Room is reasonably clean,but upon reading the guide said "Guest are responsible for the upkeep of the room & thrash must... read more
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay, Garret. This isn't typical and we just hate that we've disappointed you. Since we are more of an extended stay, we offer limited lobby hours and amenities. We believe in allowing our guests to customize their experience to so that we can offer the lowest possible to rates to all our wonderful guests. We are terribly sorry that we fell short in these areas, but we do wish you all the best in your future travel... read more
Staff was very rude. Did not any anyone talking. Throw a couple out at 10pm cause their kids was as they said loud. Did not refund them or anything. stuff acted like they was ok with no one to stay there at all
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We are constantly looking for ways to improve and will use your feedback to help us do just that. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Unsatisfied and unacceptable The front desk was rude and their deposit return policy is questionable. 150$ cash but in the morning it is not returned unless they have made the money to cover it.
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, William. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.