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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We saw roaches in our room, tub and on wall. Plus we had to clean ourselves and take out trash
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor and housekeeping team for immediate action and resolve.
I booked 2 rooms, one with a king bed and a sofa pull out bed and a second room with two beds. There was no king bed, it was a full size bed and no pullout bed, all beds were full size beds. I’ll never stay there again.
Business response:
I'm so sorry to hear about all these things that were disappointing to you during your stay with us. We also apologize for the issues with the room assignment, and for any inconvenience that this may have caused. Our staff takes pride in delivering a stay that is full of great service and hospitality, and we are so disappointed to see that this is not what you received. We will make sure that we address your concerns with our front desk team for further action and review. Thank you for your feedback so we can improve and hop... read more
We booked through Expedia (which we always use without problem) for a wedding, the hotel called us at 2:30, 30 minutes before check-in and told us if we were not there by 3 o’clock on the day of our check-in they were forcefully forfeiting our room from us and giving it to someone else. We would have arrived at 3:15 and they told us to not bother with it because the room would be gone by then.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Business response:
Thank you for your rating. We are so disappointed to see that you may not have enjoyed your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dump look for another hotel
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Alvin.
ROACHES IN ROOM There was roaches in our room, my son was terrified to stay where he had to stay with a family member, i was able to buy some household items to please our stay but it didnt wirk, being that i booked for 2 day's and was not able to get a refund or exchanged rooms i was highly upset n disappointed at the same time... we willnot be staying here for future stay..we cane to visit my sick grandmother n see family n friends was not able to do so because 2 of the roaches was in my car, had to find soneone to clean t... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience, Shunte. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much bett... read more
Smelly, dirty, people drinking right outside my door, could not wait to leave
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
Nous sommes restés une semaine dans cet établissement. Attention car cafards dans les chambres. Nous avions malencontreusement tâché le couvre lit. Ils nous ont fait facturé plus de 100 dollars. Lorsqu'on appelle pour avoir des explications l'employée hose nous raccrocher plusieurs fois au nez et nous cris dessus, impossibilité de nous exprimer. Vraiment éviter cet établissement si vous ne voulez pas avoir de surprise !
Never again‼️ Television didn’t work and bad customer service. It’s for drug addicts.
Business response:
Thank you for your feedback. We are shocked to hear of your concerning claims and that his was your experienced, Comeshia. Our team works hard to ensure that you feel at-home and to provide a high level of customer service. We are so sorry to hear that this did not come across and will make sure that we work with our staff to improve the level of service that we are providing to all our guests. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.