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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok Not an pleasant stay
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback so that it can be used to help us improve.
I arrived after 10pm and had to wait 30 minutes for somebody to show up and issue me my key. Then they tell me Expedia hadn’t sent through the reservation... Called Expedia and they said I have to wait 2-3 hours before it could be sent or go through. Great! Expedia had already charged my card. Hotel was cheap and cheerful but Expedia was terrible.
Business response:
Thank you for your thoughtful feedback. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Worst Customer Service in Hotel business. Tabitha at check in cancelled my reservation because she said i was texting and taking too long at the counter. I was actually transferring funds. I asked her to give me a minute. I had nowhere to go at such short notice and had to plead with the manager Audrey to allow me to rebook a room. I.was put in a room with an ols squeaky bed frame and a very uncomfortable flat mattress. The rooms are standard but i have never been treated so poorly as a consumer in my life. I paid Woodspring... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
Had to wait 10 to 15 before i could get my room first room bed was nasty sheets hadnt been changed hair in bed 2nd room hair all in bathroom i will never go back
Business response:
We're sorry to hear about your difficulty reaching the Front Desk during your stay. We apologize for the inconvenience and hope you were able to enjoy a pleasant stay otherwise. We will certainly use your feedback to help us improve. Thank you.
Rude behavior bad attitude Would never stay here again cheated me out of $80 and was told my room wasn't even available . Discriminated against was already here for 3 days .. worst hotel experience ever was also told I couldn't eat breakfast the second night already reporting this situation too corporate
Business response:
Thank you for taking the time to review your stay with us, Corey. I can't tell you how disappointed we are to see that you did not experience the exceptional stay that we intended for you. Our staff works hard to provide a high level of service and professionalism and we are so sorry if we failed to exceed your expectations as this was not at all our intent. We value our guests and have the upmost respect for every person that enters our doors and we are so very sorry that this did not come across during your time with us. W... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Keys never worked. Staff was never at the desk. Room vents had weird smells and were loud. Maids mop floor at the same time as check out and I kept losing my balance on the wet floors. Staff would stand in the middle of the hallway and talk. Was not worth the $60.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.