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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Our remote didn’t work and we called them they said it wasn’t an emergency. Also roaches was on the floor and public hairs was on the bed.
Business response:
We are extremely disappointed to read that this was your experience with us, Alexis. this is not the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
This was the worst experience ever. They had roaches their rooms and bedbugs. I have video and pictures of the roaches in the room, in the shower, and the rooms were dirty. I will never book with this company ever again. The Alabama board of health needs to shut them down.
Business response:
We are extremely disappointed to read that this was your experience with us, NAME This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Horrible service did not answer the phone & was stuck at check in.
Business response:
I'm so sorry for the long wait to get checked in! We are different from traditional hotels by having office hours instead of 24-hour staffing. This is one way we are able to keep our rates affordable. We are terribly sorry for the impression and experience that this left you with and will make sure that we address this directly with the property.
ok Not an pleasant stay
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback so that it can be used to help us improve.
I arrived after 10pm and had to wait 30 minutes for somebody to show up and issue me my key. Then they tell me Expedia hadn’t sent through the reservation... Called Expedia and they said I have to wait 2-3 hours before it could be sent or go through. Great! Expedia had already charged my card. Hotel was cheap and cheerful but Expedia was terrible.
Business response:
Thank you for your thoughtful feedback. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Worst Customer Service in Hotel business. Tabitha at check in cancelled my reservation because she said i was texting and taking too long at the counter. I was actually transferring funds. I asked her to give me a minute. I had nowhere to go at such short notice and had to plead with the manager Audrey to allow me to rebook a room. I.was put in a room with an ols squeaky bed frame and a very uncomfortable flat mattress. The rooms are standard but i have never been treated so poorly as a consumer in my life. I paid Woodspring... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
Had to wait 10 to 15 before i could get my room first room bed was nasty sheets hadnt been changed hair in bed 2nd room hair all in bathroom i will never go back
Business response:
We're sorry to hear about your difficulty reaching the Front Desk during your stay. We apologize for the inconvenience and hope you were able to enjoy a pleasant stay otherwise. We will certainly use your feedback to help us improve. Thank you.
Rude behavior bad attitude Would never stay here again cheated me out of $80 and was told my room wasn't even available . Discriminated against was already here for 3 days .. worst hotel experience ever was also told I couldn't eat breakfast the second night already reporting this situation too corporate
Business response:
Thank you for taking the time to review your stay with us, Corey. I can't tell you how disappointed we are to see that you did not experience the exceptional stay that we intended for you. Our staff works hard to provide a high level of service and professionalism and we are so sorry if we failed to exceed your expectations as this was not at all our intent. We value our guests and have the upmost respect for every person that enters our doors and we are so very sorry that this did not come across during your time with us. W... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.