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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel that require guest to empty thrash On arrival,desk counter was already closed.Understand twas closed early for Thanksgiving.Took about 12 min before someone came up after calling.Surprised there was a $100 deposit required as it didn't indicate on booking hotels.com.On the lobby of floor stinks with cigarette smell & so is the room.No coffee or tea in the room,though a climate control aircon was nice.Room is reasonably clean,but upon reading the guide said "Guest are responsible for the upkeep of the room & thrash must... read more
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay, Garret. This isn't typical and we just hate that we've disappointed you. Since we are more of an extended stay, we offer limited lobby hours and amenities. We believe in allowing our guests to customize their experience to so that we can offer the lowest possible to rates to all our wonderful guests. We are terribly sorry that we fell short in these areas, but we do wish you all the best in your future travel... read more
Staff was very rude. Did not any anyone talking. Throw a couple out at 10pm cause their kids was as they said loud. Did not refund them or anything. stuff acted like they was ok with no one to stay there at all
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We are constantly looking for ways to improve and will use your feedback to help us do just that. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Unsatisfied and unacceptable The front desk was rude and their deposit return policy is questionable. 150$ cash but in the morning it is not returned unless they have made the money to cover it.
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, William. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay at our hotel, Tiffany. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Room had a horrible smell, the hall way had a horrible smell as well not clean
Business response:
We are so sorry to hear that you experienced an unpleasant odor during your stay, Jason. Thank you for letting us know about this. We apologize for the great inconvenience and we will use your comments to help us improve.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel, Amber. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
I'm so sorry to hear that we disappointed you during this stay, Dona. Thank you for sharing your feedback with us.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.