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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel, Tiffany. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Room had a horrible smell, the hall way had a horrible smell as well not clean
Business response:
We are so sorry to hear that you experienced an unpleasant odor during your stay, Jason. Thank you for letting us know about this. We apologize for the great inconvenience and we will use your comments to help us improve.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel, Amber. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
I'm so sorry to hear that we disappointed you during this stay, Dona. Thank you for sharing your feedback with us.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Our remote didn’t work and we called them they said it wasn’t an emergency. Also roaches was on the floor and public hairs was on the bed.
Business response:
We are extremely disappointed to read that this was your experience with us, Alexis. this is not the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
This was the worst experience ever. They had roaches their rooms and bedbugs. I have video and pictures of the roaches in the room, in the shower, and the rooms were dirty. I will never book with this company ever again. The Alabama board of health needs to shut them down.
Business response:
We are extremely disappointed to read that this was your experience with us, NAME This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Horrible service did not answer the phone & was stuck at check in.
Business response:
I'm so sorry for the long wait to get checked in! We are different from traditional hotels by having office hours instead of 24-hour staffing. This is one way we are able to keep our rates affordable. We are terribly sorry for the impression and experience that this left you with and will make sure that we address this directly with the property.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.