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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My check in time was 2/22-2/24 I arrived earlier then Check in time to see if i could get to my room sooner than 3:00 p.m. This is the first conversation between myself and the front desk lady Sharon. She told me I couldn’t check in earlier and if I wanted to it would be $50.So i declined and came back at check in time around 3:10 she gave me the key and said “let me see if the room is even ready” It was and i checked in. I went down to the room and i honestly didn’t like it, it had a Very bad odor so i went back down and as... read more
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall customer service and experience that you had while with us. Thank you for sharing the details of your stay with us as we are constantly looking for ways to improve and will make sure that we address this concern at the property level. We wish you all the best in your future travels.
This place is horrible. They gave us a room with no heat, switched us to another room. Turned the heat on and the smell coming out was so bad we had to cut it off so there again we had no heat. I had 2 small children and needed the heat. My husband was laying on the bed watching tv and felt something on his arm and looked down to a roach crawling on his arm. Got up to go to the bathroom, cut on the light and the bugs were everywhere. I asked for my next night be cancelled and the funds be refunded to me.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and apologize for the issue with the pest sightings and heat. Our staff is excellent at correcting these problems as soon as you bring them to their attention and we are so sorry that this did not happen for you during your time with us. Regarding the pest sightings, any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in t... read more
I didn't like the roaches! No cleaning of rooms! Towel exchange required and crazy front desk hours to exchange towels!
Business response:
Thank you for this very detailed and candid feedback regarding your recent stay at our hotel, Lawrence. Seeing feedback like this is incredibly difficult and not the exceptional experience that we intend for any of our guest's to have. We apologize for the issues with the pests and overall cleanliness - along with our unique amenity offerings. We allow all our guests to customize their experience and only pay for the items that they wish to use like cookware, for a small additional fee. This helps keep our rates super low an... read more
Spoiled the trip last min cancellations from the hotel
Business response:
Thank you for taking the time to review your stay at our hotel. We are happy to hear that our friendly and capable staff were able to assist in you issue with the mishap regarding your reservation. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We hope that you give us another opportunity to create an exceptional experience the next time you are in the area.
What i didnt like was my room was canceled an i was told it was because my credit card was run an wad declined. Well they never ran my card , the hotel was over booked an that is how they handled things. Also i set it up for me to pay at the hotel.
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Hell week It was horrible the employees were all extremely rude they never once asked if we needed anything and we were there a week i tried to contact the hotel and got the run around id like someone to contact me we spent 400.00 to have the worst week of our life and struggling to find anything else here
Business response:
Thank you for taking time to review our hotel, Sheena. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
The staff had an attitude, When I first checked in. They clearly did not want to serve me. The Motel was full of non-English speaking people. Going up and down the hallway all night long. Making noise. The Motel smelled from all the foreign food being cooked. . I stayed there 4 days. Never did see the house keeper. Not once. Trash cans were full when I checked out. Not a place I would ever stay at again.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not experience the high level of customer service and hospitality that we are known for. Our staff works diligently to address any concerns that you bring to their attention so it is very disappointing seeing that this did not happen for you. Let me assure you that we will address this at the property level so that we can improve the quality of service that we are delivering to our current and future guests.
I didn't like the check in, there was no microwave in the room, there was no dishes, the room and the linens wasn't clean. I didn't like it when I pulled the bathroom door closed, it locked. I got up at 3am and I couldn't get in the bathroom. The attendant wasn't at the front desk to assist me with my problems. But the bathroom was extra clean. The TV had a lot of great channels to watch.
Business response:
Thank you for this very detailed and candid feedback regarding your recent stay at our hotel. Seeing feedback like this is incredibly difficult and not the exceptional experience that we intend for any of our guest's. We apologize for the issues with the microwave, linens and the door - along with our unique amenity offerings. We allow all our guests to customize their experience and only pay for the items that they wish to use like cookware, for a small additional fee. This helps keep our rates super low and affordable. We ... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.