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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As a women traveling alone I would never stay again.
Business response:
Thank you for your review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
There was too much going on outside
Business response:
Lisa, thank you for your feedback. We are glad that you liked our courteous service and convenient location. However, we are sorry that you were unhappy with our breakfast offerings and with your in-room amenities. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will come back soon for a much better visit. Sincerely, General Manager
Steer Away! Complimentary breakfast was a small breakfast bar and coffe, very unexpected. The sheets were not in the best condition, this is a motel not a hotel. Never staying here again or recommending it to anyone.
Business response:
Please accept my apologies for not meeting your expectations in regard to our grab-and-go breakfast and with the sheets. It is never our intention to let you down, so I truly regret the inconvenience caused. I have shared your concerns with the management team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another chance whenever you are in this area. Sincerely, General Manager
Yuk Awefull. Unless you are a spider, don't stay there!
Business response:
Austin, I sincerely apologize for the disappointing stay you had with us. It saddens us to see such feedback as we always want to provide our guests with an excellent experience. We apologize for any discomfort or inconvenience caused to you by our mistakes. Your comments will be shared with the entire team in an effort to improve our overall guest experience. We hope we will have another occasion to provide the hospitality you deserve. Sincerely, General Manager
Terrible hotel with terrible staff and Expedia is equally awful
Business response:
I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
Accommodations not accommodating. Customer service was the real issue. Booked this property as back up for flight issues. The front desk clerk knew it was my problem to work out. It was clearly expressed since I booked with Expedia. Told me to call Expedia and would not budge on 3pm checkin. I did not use the room. Money lost on a priceless lesson.
Business response:
Steve, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. I have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
Scary Just don't do it. We booked here bc it was a decent price with good reviews. Was also listed in the lobby as a certified training hotel. UGH We took our luggage in and 10 minutes later decided to drive the extra 2.5 hours home although completely exhausted. It was THAT bad. Smelled, dirty, broken bed, ... felt like murderers would stay here. Gross. Just waiting on my full refund to hit my account. It should have cost $50, not over $130!
Business response:
Tiffany, thank you for your review. It was disappointing to read your comments concerning your visit at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a decent experience. We hope you will give us a chance to make it up to you on your next stay. Sincerely, General Manager
二度と利用しない。 空港に近く便利。部屋は古く、タバコの匂いがこびりついている。受付は素人のバイト。多分、接客マニュアル無し。値段は高額。
Business response:
We appreciate your candid feedback. Please accept our apologies for the service issues you encountered and for the inconvenience this caused you. Your concerns have been addressed with the respective departments to make sure this does not happen again. We want every guest to have a great experience at our hotel, and we will reinforce our efforts to make sure we succeed. We hope you will give us the opportunity to impress on a future date. Sincerely, General Manager
Horrid smell It wasn't great! There was a stench out of the bathroom that got worse in the morning it made my girlfriend puke when we first walked in
Business response:
I apologize for the disappointing stay you had with us. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you and your girl friend will give us another opportunity to provide you with a much better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.