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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Darick, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don't Stay Here! The room was clean but shabby. The hallways and stairs were filthy and have not been cleaned in years. Disgusting! All the garbage cans in the laundry room and the outside storage areas were full and overflowing. Plus there were heaps and heaps of garbage behind the building. Looked like they have not used a garbage collector in months. The place is a slum all around the building. Looked like "guests" were homeless used to living in a slum. Couldn't wait to check out. Gave me the creeps.
Business response:
David, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome ou... read more
Read the comments before booking Cigarette burns in the sink and on the tub. There were "candies" sitting next to the tv plus outside the door. Best item was a pregnancy test kit underneath the bed. I ended up getting 1 night back on a refund for a 2 night stay.
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your suite, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
This place was terrible. Room 134 was infested with large roaches. Go elsewhere!!
Business response:
Michael, thank you for the review regarding your visit. We are sorry to read about your experience and apologize for the cleanliness issue in your suite. Your feedback has been discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. Please allow us to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
This location is extremely poor when it comes to the cleaning. My first night I had some kind of drink sticky liquid stain on the floor. The fridge handle was so nasty I didn’t even want to touch it. Inside of the fridge made me wanna throw up. Open the Cabo under the sink and there was black moldy spots. I had asked for dishes and there was wet mold in one of my bowls. They could at least have someone do outside door maintenance and make sure the elevator, stairs, and walkways aren’t filled with nasty cobwebs, bugs, dirty, ... read more
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are very sorry your suite was not in a spotless condition as it should have been and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we had the opportunity to resolve this issue while you were here and wo... read more
orr Stay! Rooms and carpet need major upgrade... I did not feel safe because people hanging outside my room door. The parking lot was dirty and the front desk staff is not on one accord ... they all tell you something different. I will not recommend this hotel to anyone and will not be staying here ever again!
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered in the parking lot and regret you did not have a pleasant experience with our front desk associates. We have taken note of your comments and will share it with the appropriate teams so we can improve our future guest experience. Moreover, we regret you did not feel completely secure at times. The safety and security of our guests is our topmost priority; please know we are always available to address any concern you may have. We hope you... read more
Business response:
Arthur, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Pest Problem Roaches and mice. People yelling 2am evey night. Was miserable.
Business response:
Richard, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the outside nuisance mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We are also sorry for the disturbances from other guests during the night. We wish we had the opportunity to address the issue while you were here... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.