Extended Stay America Select Suites - Newport News - Oyster Point

Business response:

Henika, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management 

Business response:

Eric, thank you for sharing your concern with us. We take accusations of this nature very seriously, so please allow us some time to look into your comments further. Sincerely, Hotel Management 

Business response:

Thank you for the feedback regarding your stay. We apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered. We have shared your feedback with the housekeeping team to be more diligent going forward. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. On a positive note, we are pleased to know you liked our associates. We value your business and hope you will consider staying with us again the next time you are... read more

Business response:

Rhoda, thank you for reviewing your stay with us. We apologize for the disappointing experience you had with your suite and for the plumbing issues you encountered. We will share your comments with our maintenance team and make sure the problem you outlined is fixed. We will also share your comments regarding the overall condition of our suites with appropriate individuals as we plan for future upgrades. We hope you will reconsider staying with us and allow us the opportunity to restore your confidence in us. Sincerely, Hote... read more

Business response:

Ash, thank you for your review. We are sorry for the cleanliness and maintenance issues you had in your suite. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Sean, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Linda, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management