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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible The dirtiest most foul smelling hotel i ever stayed at. Stains all over the carpet. No blanket. There was garbage under the beds and behind the chair. Stains all over the walls, and what i assume is mucus on the lamp shade. I wasn't able to get a refund and i refuse to sleep in such filthy conditions. Beware of this place.
Business response:
Thank you for being our guest. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Horrible, run down property It took 4 room assignments before i got one that was suitable to stay in. The first two rooms were dirty. The sheets were off the beds and they had not been cleaned. The third room had broken drawers, the TV didn’t work, and the AC didn’t work. There was also no shower curtain???? This is after driving 5 hours and it was late at night. The only reason I stayed, was because I was charged a deposit, which I did not know about until I checked in, and it wouldn’t be credited back to my card in time fo... read more
Business response:
Melissa, thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Zoraida, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I was advised I would not get charged unless I checked in
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was way too small for too much money it was old and ran down
Business response:
Jennesse, thank you for being our guest. We are sorry you were not happy with the size and overall condition of your room. Your feedback regarding the age of your room will be utilized when we plan our future renovations. We hope you give us a chance to regain your trust and earn your highest marks in the future. Sincerely, Hotel Management
the lady wouldn’t let me stay she said it was to late
Business response:
Edie, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
NEVER AGAIN! BEWARE! Cheap rate but beware of the “fine print” where you have to give a $100 deposit when you check in. I did it and didn’t like it at all. Like I told the front desk, you should state that in your ad for this location so people are well aware and won’t have to wait and see the “fine print”! I will never go there again just because of that. I don’t like being deceived.
Business response:
Thank you for choosing our hotel. We are sorry you were disappointed with our security deposit policy. We also appreciate you letting us know about your concerns as they help us improve our future guest experience. We hope you will stay with us on another occasion so we can provide you with a much more satisfying stay. Sincerely, Hotel Management
Nothing special.. If you just need a place to squat briefly and dont care about breakfast, quietness, cleanliness. I got there really late. about 1am. Room only $50 but because it was late i had to leave the office and request the room online then wait 20-30 minutes for processing then go back in the office. Something about security issue. Then they mention a $100 deposit hold you get back in a few days. Anyway lucky me i got there at 1am on wednesday morning and they have a lawnmower crew cutting and blowing leaves at 8am. ... read more
Business response:
Thank you for being our guest. We are sorry to know about the inconvenience you had regarding room reservation before your check-in and regret that our incidental fee came to you as a surprise. What makes us even more disappointed is that your sleep was disturbed due to the chores being done by our staff members in the morning hours. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.