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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No daily room service...heater did not work waa freezing never booking that hotel again
Business response:
Debra, thank you for choosing our hotel. We are sorry your stay was not a pleasant one and regret the heater in your room was not working. We have taken note of your comments and have shared it with the maintenance team to review and rectify this immediately. We also apologize for the disappointment you had with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at you... read more
Unhappy with this hotel The place had bugs, the toilet didn’t flush, the tv had bad reception could not see the stations & the kitchen area needs to be updated just was not satisfied with this hotel @ all I will never stay there again
Business response:
Seretta, thank you for your comments. We are sorry for the disappointing stay you had and regret the maintenance issues you encountered. We have taken note of your comments and have shared them with the appropriate team. Also, we are sorry for the bugs you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, H... read more
Worse hotel Check in was fine but my mother room had no heat do they had to change her room after unpacking to packing again after a 13hour driver here was frustrating...than to find out because we not here for more than 7days we dont get house keeping we have to take our own trash out....bring our duty towels n washcloths downstairs to get new ones or we can pay $10 a day for house keeping on top of that we had to go a day without running water we had no working room phone.......if we didn't already prepay we would have wen... read more
Business response:
Thank you for being our guest. We do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We are also extremely sorry for th... read more
Never again The beds were uncomfortable, the chairs were dirty and the door was very hard to open. Also they would not take cash as payment, only a card
Business response:
Thank you for being our guest. It was disappointing to know how uncomfortable you felt due to the housekeeping and maintenance issues you encountered in your room, and we offer our sincere apologies for the inconvenience it caused to you. Your feedback has been shared with the department involved, and we are working on the feedback provided by you to improve our service levels and ensure our teams deliver a refreshing suite to all of our future guests. It is our hotel’s policy not to accept cash as a form of payment. We must... read more
The hotel took my money but did not have a room for me. I had to go to opposite side of town to get a room at different location, pay for that room as well.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Disappointed The "kitchen" had no oven and only seating for one, which ruined our meal plans for the trip. The no smoking rules were clearly not enforced; the elevator had a very strong cigarette oder and there were butts all over the passageways outside the rooms. Two lamps in the room were broken and we were told there was not maintenance staff to repair on the weekend. The staff tried their best to be helpful, but had little to work with. Comfortable beds and clean rooms, but building is quite worn down and not as adverti... read more
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered during your stay. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused. On a positive, we are glad to read you liked the cleanliness of your room and the comfort of our beds. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.