Extended Stay America Select Suites - Newport News - Oyster Point

vicky 

on Expedia

6 years ago

Needs rehab There were dead bugs in our room, outside needed cleaned daily. Looked like possible homeless people living in woods outside. Filthy carpet, while place in desperate need of rehab. As others noted Jasmine was great! Everything we needed she took care of,. All staff was very friendly and polite. Will not stay again. 

Anonymous 

on Expedia

6 years ago

Room was not available when reached the hotel was told that the room booked is not available 

Anonymous 

on Expedia

6 years ago

Housekeeper definitely could have put more effort in the cleanliness of the room. Had to change room because our 1st room, room 333, smelled like a dead mice/rat was somewhere in the kitchen area. The base of faucet in the bathroom was full of dirt and soap scrub, blanket was dengy, tv remote control was sticky and sticking to the tv guide on the night stand and there was no dishes and dish detergent for the kitchen. Also the outdoor stairwell was full of spider webs and needed a sweep and power wash. With all that going on ... read more

Lekeish 

on Expedia

6 years ago

If I could give this hotel a NEGATIVE 5 stars Please take the good rating down for this hotel! This hotel had fleas and bed bugs. I wasn’t the only guest to “discover” the uncleanliness of this horrendous hotel! I would sleep in my car if this was the last hotel on the planet! All the other reviews regarding this hotel, had to be made up! Severally disappointing. 

Aaron 

on Expedia

6 years ago

Pass on this location I have stayed with Extended Stay hotels numerous times. This one was easily the worst in terms of conditions. The guest service personnel were very good though. Even called me when I got settled in to see if I needed anything. There wasn't anything she could do about the outdated conditions or loose plumbing fixtures. 

Erma 

on Expedia

6 years ago

Don't stay here The place needs to be condemned! Don't stay here! 

Anonymous 

on Expedia

6 years ago

Nothing at all the staff is horrible they and treatment was horrible 

Anonymous 

on Expedia

6 years ago

This is a motel, not a hotel. The bed is broken and the linen is not clean. 

Kevin 

on Expedia

6 years ago

Service was great but renovations are needed The air conditioning kept turning on/off, and the walls seemed quite thin. I did appreciate the kitchenette. However, the television did not have a channel menu. The service was great, but renovations are greatly needed.