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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service and breakfast but that’s about it I won’t stay ever again
Business response:
Veronica, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for the disappointment you had with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We regret the unsatisfactory service that you experienced during your stay. We have shared your concerns with the appropriate departments and team members, and we have taken immediate steps to address t... read more
Better than Jefferson The staff that works there are very nice but rooms don’t always be straight
Business response:
Thank you for sharing your comments. We are sorry we fell short in providing you with comfortable accommodations and regret that your stay was impacted. Your comments will be discussed with the appropriate team to further improve our guest experience. On a positive note, we are glad you liked our cordial associates. We hope you will consider choosing us again so we can restore your trust. Sincerely, Hotel Management
No cleanliness here! YUCK! There's a complete lack of pride at this property. I don't ding properties that are older but clean; this one's the opposite. It's had a few updates (hello, newer floor), but it's DIRTY. I discovered dirt in the sheets, and when I walked back to the front desk to tell them, another woman had the exact same complaint. Of course, I walked because the telephone did not have ALL OF THE BUTTONS and I would not have put that filthy thing near my face. Also, don't believe them when they say they offer bre... read more
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Needs rehab There were dead bugs in our room, outside needed cleaned daily. Looked like possible homeless people living in woods outside. Filthy carpet, while place in desperate need of rehab. As others noted Jasmine was great! Everything we needed she took care of,. All staff was very friendly and polite. Will not stay again.
Business response:
Vicky, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. On a positive note, we are glad to read you liked the service provided by our staff. We will share your compliments with the tea... read more
Room was not available when reached the hotel was told that the room booked is not available
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Housekeeper definitely could have put more effort in the cleanliness of the room. Had to change room because our 1st room, room 333, smelled like a dead mice/rat was somewhere in the kitchen area. The base of faucet in the bathroom was full of dirt and soap scrub, blanket was dengy, tv remote control was sticky and sticking to the tv guide on the night stand and there was no dishes and dish detergent for the kitchen. Also the outdoor stairwell was full of spider webs and needed a sweep and power wash. With all that going on ... read more
Business response:
We apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
If I could give this hotel a NEGATIVE 5 stars Please take the good rating down for this hotel! This hotel had fleas and bed bugs. I wasn’t the only guest to “discover” the uncleanliness of this horrendous hotel! I would sleep in my car if this was the last hotel on the planet! All the other reviews regarding this hotel, had to be made up! Severally disappointing.
Business response:
Dear Lekeish, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Pass on this location I have stayed with Extended Stay hotels numerous times. This one was easily the worst in terms of conditions. The guest service personnel were very good though. Even called me when I got settled in to see if I needed anything. There wasn't anything she could do about the outdated conditions or loose plumbing fixtures.
Business response:
Thank you for posting a review of your stay. We are sorry for not meeting your expectation with the condition of the hotel and apologize our facility fell short of your standards. We are sharing your comments with our team as we work to update and refresh our hotel. On a positive note, we appreciate you mentioning our front desk staff. We hope you will consider giving us another chance so we can provide a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.