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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here The place needs to be condemned! Don't stay here!
Business response:
Erma, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Nothing at all the staff is horrible they and treatment was horrible
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with the poor service provided by our team. Your feedback has been shared with the appropriate members involved to ensure we work on the feedback provided by you and deliver a comfortable stay for all of the guests who enter our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
This is a motel, not a hotel. The bed is broken and the linen is not clean.
Business response:
Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us anoth... read more
Service was great but renovations are needed The air conditioning kept turning on/off, and the walls seemed quite thin. I did appreciate the kitchenette. However, the television did not have a channel menu. The service was great, but renovations are greatly needed.
Business response:
Kevin, thank you for your recent stay and for your comments. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Never again! The hotel was old, outdated, needs a lot of work for a 98.00 dollar a night stay. In addition, they don't just hold your credit card for incidentals, they actually charge it 100.00. Foul play!
Business response:
Denise, thank you for reviewing your stay. We are sorry for the inconvenience caused to you due to the incidental charges. Please know that this hold would be reverted back to your bank account in a week to 10 days. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The $25 pet fee Expedia didn’t mention. The $100 incidentals fee because I went through Expedia. The attitude I received when checking out because of something the manager did. The stains on the bed, chair, all throughout the room. The bulging ceiling from water leaks. All terrible.
Business response:
Mia, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I liked that it was close to the hospital. The room had sticky floors, the room had an ANT infestation, requested 1st floor room (none were available at check in), the shower had water spraying out of the shower head all over the ceiling and floor of bathroom which caused floor to be dangerous, the counters were peeling, the stove top burners were caked up with burnt tar like substance, freezer had ice trays because the hotel didn't have ice machines at all and there was no mention of pet fee until check in which was an addi... read more
Not much didn’t like the noise the ants and the filth that the place was when I arrived and throughly out the week.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the noise and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.