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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not amazing at all, Unexpected fees were added never got my refund for the deposit I had to submit. The bathroom was dirty, the room wouldnt stay warm there was cold air leaking into the door. All around bad stay!
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
There’s a lot of ants everywhere. Large Cold draft is coming from the door, because there was a 1cm opening at the bottom of the door. Breakfast is a grab & go according to them”coffee & small muffins or granola bars only. The worst is there is a $100 deposit that they said will be returned by morning, it’s been more than 24 hrs and deposit had not been returned. Too expensive to stay.
Business response:
Nancy, thank you for choosing to stay with us. We apologize for the difficulties you encountered while you were here. We assure you that we have discussed your feedback with the appropriate departments, and we're taking immediate actions to make sure future guests do not encounter the same. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Tashana, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for sharing your experience. We are terribly sorry for the issue you experienced and truly regret the inconvenience it caused. Although our pest control provider has serviced the hotel, we are working to ensure procedures are being followed to prevent future infestation. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There were cracks in the hotel ceiling in the shower, spiders dwelling in their webs in the corners of the room, and a leak in the kitchen area ceiling which dripped through a fluorescent light fixture. There was also a leak on the kitchen area floor that came up from beneath the floor. The room smelled of cigarettes even though it was a non smoking room. This is one of the worst hotel experiences i've ever had. Do not stay here.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback has been discussed with the appropriate teams in an effort to enhance our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Malísimo de todo no selo recomiendo a nadid con ese comentario lo dejo pero malo en todo el áspero
Business response:
Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent hospitality you should always expect from our team. Thank you for choosing us and we hope to see you again. Sincerely, Hotel Management
La verdad es un basurero ese lugar no merase llamarse hotel mal servicio con el personal ya bichos adentro y diseño que es normal no limpian los cuartos olor a sigarro en todas partes la verdad porque ya nos dieron los cuartos asta las 7:00 pm la verdad malísimo lugar
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Don't stay here No amenities, shower didn't work, bathtub so high I couldn't get in to have a shower, I am disabled, grounds hadn't been cleaned, room not cleaned for a week.
Business response:
Jonnie, please accept our sincerest apologies for the issues you experienced during your stay with us and regret the inconvenience it caused. Please know, our in-room amenities such as bath amenities and toiletries along with the kitchenware are kept at the front desk and are complimentary. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you ... read more
Not happy Didn’t not feel safe with all the people just hanging around outside at night. Ants that surrounded the place. And nothing we asked to get fixed like lights not working was done.
Business response:
Dawn, thank you for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. However, it seems we failed to stand by our commitment and apologize for the lack of responsive service from our staff. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such incident diligently. Please consider this an isolated incident and we hope you will give us another chance to show you our true hospitality. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.