Extended Stay America Select Suites - Newport News - Oyster Point

Business response:

Phil, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Although you liked our location, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

Kevin, thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize for the cleanliness issue you experienced while here and that your room was not properly serviced during your arrival. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management 

Business response:

Lonny, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thanks for being a guest at our hotel. We apologize for the inconvenience you had in your room while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for the feedback. We apologize for the problem you had with the cleanliness and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management 

Business response:

Tracy, thank you for choosing our hotel on your visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you and your son will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Robert, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager