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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a roach infestation in the room assigned to us. Did not stay the night.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Claire. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Terrible after-hour check-in; stained towels and bed coverlet; broken TV remote; slow draining bathroom sink; dirty floor; smelly and stained hallway rug. Extremely disappointed Expedia recommended this one.
Business response:
Hello Kimberly. Thank you for providing us with such essential feedback that will help us improve. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
The only positive thing about this property was the staff at the front desk especially Bailey. We stayed there for 8 days and every day we killed cockroaches. The noise level was ridiculous to the point I had to take sleep aid to get some rest. I got the impression that it is a residence that is similar to a halfway house based on the people that I saw loitering about. There are zero amenities. As simple as a computer out front so that guest can print off their covid test results when returning home was not available. Also n... read more
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Alicia. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Luis. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Property was overbooked and had no room for me I was glad because it was noisy people and kids loitering everywhere. I felt unsafe in the lobby. No airport transportation. Staff was very kind and did well with my situation
Business response:
Hello Audra. Thank you for taking the time to share your experience with us. We hate to see that you were not able to stay with us due to being at occupancy. This is never our intention and we are so sorry that this was your experience and will make sure that we address these concerns with our team in order to avoid these issues for any of our future guests.
Business response:
Thank you for taking the time to review your stay with us, Fatima. We are so sorry that we failed to exceed your expectations and hate to see the lower rating. We will make sure that we work to improve the level of service that we are delivering to each guest moving forward. Thank you for allowing us to host you and we wish you all the best in your future travels.
Horrible I stayed 4 days and on my first day in the room killed about 3 roaches. And the next killed several more that were coming out the cracks by the shower. Highly unpleasant. Unsatisfied.
Business response:
Thank you for reviewing your stay with us. We are terribly sorry for the issues you encountered with pest sightings, and for any impact that this had on your stay. We work diligently to avoid these types of issues and will make sure that we address them immediately with our pest control provider. We do hope that your future travels are wonderful.
Business response:
Thank you for taking the time to rate our hotel, Omar. We sincerely apologize that you did not enjoy your time with us and would love another opportunity to show you a much better experience. We do hope that your future travels are wonderful ones.
My bathroom had black hair in the shower and curtain. It looked dirty! And it had a smell like cheese! I think 100 was too much! I just needed something close to the airport anyways!
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.