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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms/bathrooms needed cleaning and not sure if linen on both beds had been changed!
Business response:
We apologize that you did not enjoy your stay at out hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
the hotel is in a good location, the cleaning is terrible, yootoal
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Walter. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
This place is infested with roaches. We even had to change rooms because our air conditioner quit working and in the new room, we found even more roaches. And getting in touch with the manager was way harder than it should be. I would love to speak to a district manager but they wouldn’t give me a way to speak to him.
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings, maintenance issues, and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future tra... read more
Bugs bad cleaning Going in to room we was ok. After going into the bathroom roaches back right upper corner blood and eye lashes. Kitchen area full of roaches no reason to cook during that stay. We was so unhappy. Not worth the stay or money.
Business response:
Thank you for reviewing your stay. We sincerely apologize for the issues that you experienced with the pest sightings and apologize for the impact that this created. We work diligently to ensure that the rooms are free of pests and will make sure that we address this concern with our pest control provider for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
If thet want to charge regular hotel prices for a bigger fridge and and 2 stove top burners. But no pool, gym, no carpet in rooms and a fee if you want to swap towels or linens out before every 14 days
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Terrible. Roaches in room on wall and counter on second floor. Changed my room to the 1st floor as soon as I walked in there was a roach chillin on my bed!
Business response:
Oh no! We are so disappointed to see that you experienced issues with pest sightings during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.