Extended Stay America Select Suites - Orlando - Airport

Business response:

Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our super friendly staff and making our guests feel at-home. We are so sorry that this was not your experience and will make sure that we use your feedback as a valued guest to improve in this area. 

Business response:

Thank you for your rating and review. I’m so sorry for the miscommunication about the Linen Exchange program and fee, along with the possible pest sightings you experienced. Many guests prefer to do their own laundry in our on-site laundry room, so we do not include fresh sheets and towels as part of our base rate and instead offer this service for a small fee. We apologize if this caused you an inconvenience and will make sure that we address the concerns with the pests with our housekeeping team and pest control provider f... read more

Business response:

On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more

Business response:

Thank you for this detailed review of your stay. We are terribly sorry that you encountered so many troubling experiences. Our number one goal is to provide you an excellent experience and outstanding customer service and we can't apologize enough that this is not what you received. I can assure you that we will use your feedback to revisit our standards and training to ensure that we improve in these areas for all our future guests. Thank you for sharing your feedback and we wish you all the best in your future travels. 

Business response:

Thank you for your review. We are so disappointed to see the low rating and hope that you give us another opportunity to show you a much better experience. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for your review. We are so sorry that you did not enjoy your time at our hotel. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels 

Business response:

We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area. 

Business response:

Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones