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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall bad I never got the chance to stay I drove 6 hours to Orlando for family trip , made reservations with tou guys and I called to confirmed it a 2 hours before I arrive, to be told that they sold my room to someone else . It was so in fair to me ant my family we was tired had to drive around town try to find a room and everyone was out which lead us to sleep in car for a few hours ! I am very displeased with the action of tour services !
Business response:
On behalf of our entire staff, please accept our sincerest apologies for the encounter you had during your time with us. I’m so sorry to hear that there was not a room available for you upon your arrival due to the overbooking. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We can assure you that we will address this with our front desk team to ensure that the proper procedures are being followed in order ... read more
I did not get the room I reserved... they only had one bed which was not exactly comfortable with 6 kids. Very disappointing.
Business response:
Thank you for taking the time to review your stay at our hotel. We are terribly sorry that you encountered an issue with your reservation and received the wrong room. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We are never happy to hear when your stay is less than perfect and will use your feedback to address this issue with our front desk staff to prevent this from happening to any of our future guests. We hope that you give us another opportunity to create an excepti... read more
The fridge was dirty And not enough supplies
Business response:
Thank you for taking the time to review your stay at our hotel. We are so disappointed to hear that your experience was not the comfortable and clean one that we intended for you, Claudia. We take pride in the level of service that we deliver, and we are so sorry that you experienced issues with the cleanliness of your during your time with us. We can assure you that we will address these problems with our housekeeping staff to make sure that the standards that we set are being adhered to. We hope you give us another opportu... read more
False advertisement Ugh we were very disappointed...we booked this hotel because it had a kitchen.. I stayed at many hotels with kitchens and i must say this experience was a first for me..We traveled 3hrs and on our way to the hotel we stopped by publix for some groceries to cook dinner little did we know there were no pots and pans at the hotel.. so think about it we had bags of groceries with nothing to cook in.. when we asked the front desk they told us they do not supply that. I stated well this is false advertisement b... read more
Business response:
Thank you for the reviewing our hotel. We are pleased to hear you enjoyed our clean, affordable rooms but sorry that the amenities and atmosphere fell a bit short of your expectations. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to with the specific amenities guests choose, only paying for those they want and use. We hope you come back again.
Not so happy They had roaches and the bed covers are dirty
Business response:
Oh no! We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. We also appreciate you making us aware of the issues that you experienced with cleanliness. We will make sure that we address these concerns with our pest control provider and housekeeping team for immediate action and resolve, Holly. Thank you for letting us know.
It did just what i needed it to do. Which is give me a place to lay my head.
Business response:
We are so glad our comfortable accommodations met your needs during this stay. We are glad it was a 'Simple. Done Better.' experience for you.
Did not honor handicap request Front door was locked, had to call for the night attendant. No ice machines could be found. No "amenities " like a blow dryer or iron were availabe. And when we made iur reservation we asked for a handicap accessible room. But we did not fet one. Unobservant or unavailable??? No one told us in advance. Very disappointing
Business response:
We are so disappointed to hear of all the issues that you experienced during your time with us, Jon. We apologize that we failed to complete your requested room type and that you were unaware of our unique amenity offerings. We take a ‘Simple’ approach to lodging - that guests pay only for the amenities they want to use (like daily cleaning, linen changes and cookware). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the... read more
New property, needing better amenities (i mean amenities)
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Woke up to bathroom in night and turned on light and there were roaches in the bathroom. Gross!!! There was nobody at front desk by that point to switch rooms so never went back to sleep
Business response:
Thank you for sharing your experience regarding your recent stay with us, Brenda. We are so sorry that you experienced so many inconveniences with the pest sightings and reaching the front desk. We assure you that we hold ourselves to a very high standard and are so disappointed that we fell short in so many areas during your time with us. These are issues that we will address directly with the property to ensure these matters are handled more effectively for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.