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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We apologize that you did not enjoy your stay at out hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
To begin upon arrival, no later than 30 seconds into walking into our room we see 2 roaches! One above the bed and one in the bathroom. Me and my significant other quickly went to the front desk for a exchange of rooms. Once explaining the situation to the front desk we were not even offered to have the room deep cleaned. Front desk only advised us there were no additional rooms available and if we wanted a refund we would need to reach out to Expedia. After hours on the phone sitting in the lobby we decided to ask the front... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor for immediate action and resolve.
Staff we nonexistent. room was never cleaned the condition of the hotel porter equipment was broken which made it next to impossible to use
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The hotel was a decent stay. The problem I had with my three night stay was that we could not get clean towels to our hotel room, there was a fee for it. Room service cleaning was not offered once. There were people loitering in the parking lot at all hours of the night, did not feel extremely safe. My experience could have been better.
Business response:
Thank you for taking the time to review your stay with us. Our staff works diligently to provide you with a high level of customer service and hospitality. We apologize greatly that this not what came across during your interaction with us. Regarding our housekeeping schedule, since we are more of an extended stay, we perform bi-weekly cleanings since most of our guests prefer the privacy of less frequent services. We do apologize if this did not meet your expectations and for any inconvenience that this caused. Thank you fo... read more
The room was stinky the hallways was loud at night and the staff was rude except one and I was staying for a week and they did not give me enough tissue or towels and rags
Business response:
Thank you for your review. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Nothing!!
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Area surrounding, sketchy
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
DO NOT RENT A ROOM HERE....Once i passed the locked lobby, I KNEW it was going to be a disaster. Atmosphere completely changes once your out of the lobby. The hallway rugs are dated and have a smell... Once in the room, IMMEDIATELY, within 10 seconds, I see a roach crawling down the refrigerator. Then another one... I called Expedia for a refund asap. . As i was on hold, i read the reviews... BEDBUGS are in this hotel... this place should absolutely be shut down, fumigated and exterminated. I shouldve known the price was too... read more
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced with the overall cleanliness and possible pest sightings during your time with us. t disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future trav... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.