Extended Stay America Select Suites - Orlando - Airport

Business response:

Thank you for your feedback and for sharing your experience, Santiago. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you. 

Business response:

It is so disappointing to see that your stay was not met with the level of comfort and cleanliness that we strive to deliver each time that you are with us. We deeply apologize for any issues that you experienced during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received. We are so sorry for any inconveniences that you were caused - but appreciate you taking the time to provide us with this valuable feedback as it will be used to... read more

Business response:

Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience. 

Business response:

I can't tell you how disappointing it is to hear that you have such negative feedback to report regarding your visit, Linda. We sincerely apologize for the level of customer service that you received. Our goal is to provide an at home like stay to all our guests that is full of hospitality - and we are deeply sorry that this issue subtracted from your experience. We strive to deliver a high standard of all-around service, especially when it involves the interactions with our staff. We are saddened to see that we fell short i... read more

Business response:

Thank you so much for taking the time to tell us about your stay. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you. 

Business response:

I'm so sorry our accommodations did not meet your needs during this stay, Keirra. Thank you for letting us know how we are coming across. 

Business response:

Thank you so much for this detailed feedback regarding your experience staying at our hotel, Que. After reading about all of the inconveniences with your key card pest sightings - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned above to make sure we create better guest experience... read more

Business response:

Thank you for taking time to rate our hotel, Tiffany. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience. 

Business response:

Thank you for taking the time to tell us about your stay with us. We do include twice a month room cleaning in the rate but more frequent service can be requested. Many guests prefer the privacy that comes with limited Housekeeping. I'm so sorry that part of your stay was disappointing.