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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oh no! I'm so sorry we did not make a more favorable first impression on you.
The property was not clean. It smells like dogs in the rooms and the halls. Absolutely no customer service. The room had roaches.
Business response:
Thank you for your review. We are so sorry to hear that you encountered an offensive odor and other issues during your stay. Thank you for letting us know. We apologize for this great inconvenience and for the bad impression we made on you. Best wishes in your travels.
If you are needing a bed and a shower for a few hours then this is the place for you. After hours check-in was weird. You wait in a doorway area full of bugs and have to pick up a disgusting handheld phone to cal the after hours attendant. You wait about 10 more minutes in the bug infested doorway until you’re let in. The room smelled old, the bed was hard and there were no cooking or eating items in the kitchenette nor was there an iron. Area felt safe and room was clean. Wouldn’t recommend for more than an overnight stay.
Business response:
We are glad our super clean rooms impressed you but so very sorry to hear that we did not earn your recommendation. Thank you for the feedback.
Business response:
I'm so sorry we disappointed you.
When I arrived at the property I was told they overbooked and did not have a room for me. The room had already been paid for through your website. They told me that I would need to go to another one of their properties. This was an inconvenience as I chose this hotel because it was near the medical center where my daughter was having surgery. When I arrived at the second location the woman at the front desk was very rude and told me there was nothing that she could do. I explained the situation to her. And that I was instruc... read more
Business response:
I'm terribly sorry to hear about these challenges and frustrations especially at a time when you could have used a relaxing, peaceful stay which is typically what we provide. I hope that after this unpleasant start you were indeed able to enjoy a wonderful experience.
Business response:
We are sorry you did not enjoy your stay with us.
The hospitality was horrible! The front desk closes at a certain time and when you need additional services after closing it’s impossible! .i will never hotel here again.
Business response:
We are sorry for the difficulty you had in reaching us. As a value-focused hotel that specializes in extended stays, we do not staff the front desk 24 hours a day, this is one way we keep our rates affordable. We do have posted office hours or you can use the lobby phone to reach us during off-office times.
We arrived a little early prior to check in, and the staff was able to accommodate my family with a room which was great. But after my family and showered and was just getting settled I noticed dead roaches on the floor. By the stove, by the refrigerator. Under the table. So I immediately got sick. I went to The front desk. Informed the manager. And he changed our room immediately. So! We had to pack up everything and move to another room. Still feeling uneasy. The second room appeared to be much better than the first. BUT w... read more
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and as you experienced, we initiate swift action to be sure our property stays bug-free. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you. That is not at all what we intended and we wish you the very best in your future travels and lodging.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.