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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For starters my family and I arrived @approximately 2pm to check in to the "COCKROACH MOTEL" . We were greeted by an unsightly garbage can than was visibly overflowing. Nonetheles proceeded with our check in. Exhausted after a day of travel ,following dinner and a shower, we fell asleep. Upon waking from our nap @approximately 10:45pm, and turning on the bedside lamp, there were cockroaches running a marathon all over the table and under the bed. My Husband and I reported the pest infestation to the desk clerk who then offer... read more
Business response:
Thank you for sharing your experience. We are glad to hear that our wonderful staff resolved the situation quickly.
The property was average and I didn’t like the fact that you have to use your key to enter the front door of the hotel and use the key again to access to door to the hallway. It gives the impression that the area is not secured and safe. The towels need to be changed. They are overused. I called the front desk for towels. I was told to bring the used towels to the front myself using a basket they provided in the room then I will be giving new towels. I have never heard of this before and I travel a lot. This is the first tim... read more
Business response:
Thank you for this valuable feedback. We are so very sorry that you were not expecting our unique amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We offer additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests enjoy a cus... read more
We had to check out early due to my business. Hotel instead of crediting me one nights stay they mistakenly charged me a third nights stay it took a week to get a credit.
Business response:
I'm so sorry to hear about some billing confusion and apologize for the frustration and inconvenience. I hope your future travels are truly wonderful ones.
Dogs barking all night long, no service at all. Very shady people staying there on a weekly rate. Elevator smelled like vomit.
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
I set of towels for 2 adults. 2 pillows on a queen bed. No ice machine and a charge for an in room coffee maker!!!!!
Business response:
I'm so sorry to hear that our accommodations did not meet your needs during this stay. Thank you for your feedback and we wish you the very best in your future travels.
We had gotten in very late as we had airline delays. By the time we got there it was about 2am. Not a fan of having to call some 800# to get someone to let us in the building since they don’t have 24/7 service. We stayed in room #309. As soon as you opened the door the entire room smelt like cat pee. We didn’t change rooms as it was so late and had our son with us. Needless to say I was not impressed.
Business response:
Thank you for your feedback. We are so sorry that our check-in process was inconvenient for you and your room had an odor. That’s not at all what we intended for you and we apologize for the unpleasantness.
I stayed there for a week, no service at all this is not a hotel. You have to clean your own room and take your own trash. That would be the last choice when there's no room in town, if you don't wanna sleep in your car.
Business response:
Thank you for sharing your insights and impressions of your stay with us. I'm so very sorry that you were not expecting our unique amenity offerings --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Nobody came during our stay to clean the room. Not that it needed to be cleaned but by the time we left trashed was piled up in grocery bags.
Business response:
Thank you for the feedback. We deep clean our rooms, including sanitizing the bedspreads and shower curtains, between every guest and every two weeks for long-stay guests. Guests are notified, at check-in, of the day/approximate time of their scheduled cleanings. For more frequent cleaning, contact the front desk staff. They can help schedule those services and discuss pricing. I’m sorry you weren’t expecting this and were disappointed because of it.
No pude quedarme en el hotel estaba cerrado a la 1:20 am que llegamos. Llamamos a un número que decía y nunca contestaron. Tuvimos que buscar otro hotel a esa hora de la madrugada.
Business response:
Gracias por sus comentarios y por compartir su experiencia. Pedimos disculpas por el gran inconveniente de llegar y no recibir ningún servicio en la recepción. Esa no es ciertamente la primera impresión que buscábamos ... Lo sentimos mucho por decepcionarte.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.