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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing there was nothing good about staying there
Business response:
I'm sorry to hear that this was your impression of our hotel and that we let you down.
Disappointing The room had black short and long hair everywhere (bathroom toilet, inside the bed, and on the bed spread). Also, inside the shower. This is the only hotel I have ever stayed in that did not send someone to clean the room. I was left with dirty towels on my 2nd day, and the room was never cleaned. When I asked at the front desk, I was told that if I wanted clean towels that it was my own responsibility to walk downstairs to get them myself!!! Are you kidding me?? I paid almost $200 for 2 nights for what? Even M... read more
Business response:
Thank you for your feedback. We are so sorry for the cleanliness issues in your room apologize for the inconvenience this caused you during your stay. We will certainly address the problem and appreciate hearing from you. About the towels and room cleaning. -- It sounds like you were not aware of our ‘Simple’ philosophy (that guests pay only for the amenities they want to use like daily cleaning or a coffee maker). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you. We wish you al... read more
Front desk was nice and friendly, very helpful. The rooms were really nice, however, there seemed to be some communication issue with the FD because one of the guys walked in to my room while i was asleep. Then, a couple days later the exterminator tries to barge into the room and then he ends up spraying my room without any notice whatsoever. My friends was also bit by a bedbug as well. Overall, rooms were really nice but the stay was not so great.
Business response:
I'm so sorry for these inconveniences. Thank you for your feedback. We will certainly use it to help us improve.
Uncomfortable Way below my expectation
Business response:
We are so sorry to hear this and hope your future travels are great ones.
Poor staff poor quality Automatically we get told our room isn't ready and the front desk guy makes an excuse with an I don't care attitude about not having enough staff and when the room is ready it's like the person didn't clean it.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
First off, the staff was lovely. I had no problems whatsoever with the front desk at any point. My problems were with the cleanliness (I have photos of the roaches that appeared in the air conditioning and in the bathroom throughout my week stay) and the fact that this is mostly a long-term stay hotel. Meaning this is not some quiet little business getaway. It has many regular tenants (I’m not even sure I saw any other guests, this might as well be an apartment complex). One night during our stay there was a man letting his ... read more
Business response:
Thank you for sharing your experience and providing your thoughtful feedback. I'm so sorry to hear about the late night noise and that the other guests made your stay less pleasant. I do thank you for mentioning our wonderful staff. They work hard and will be glad to know that you noticed and appreciated them. Best wishes in all your future travels.
Pelos en el baño,olor a comida en pasillos,perros
Business response:
Gracias por su comentario. Valoramos sus sugerencias y sentimos mucho escuchar que tuvo una experiencia negativa durante su estancía. Nos sentimos decepcionados al saber que usted no recibio una habitacion limpia el cual es nuestro compromiso con cada uno de nuestros huespedes. Nos esforzamos por ofrecer una excelente experiencia para los huéspedes con habitaciones cómodas, limpias, y servicio amigable. Los mejores deseos en todos sus viajes a futuro.
Not a pleasant stay.....
Business response:
We're sorry to hear you had a negative experience during your stay with us. We hope you'll give us another try the next time you're in the area and we thank you for taking time to review our hotel.
Worst customer service booked a room around 3 PM. After a long day went to check in room around 2AM and at first wasn’t even let in the lobby because they said they had no rooms. I waited in the hallway calmly explaining I had a confirmation code and was told I had a room by Expedia. Finally I was let in the lobby and after almost one hour was told Expedia overbooked and I still has no room. Apparently another guest changed their mind and didn’t want their room thus opening up one for me, that’s the only way I got a room and... read more
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will consider staying with us again in the future for the positive experience you deserve.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.