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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were several tiny cockroaches throughout the room. The floors were dusty like they were not cleaned at all !!
Business response:
Dear Farah,We sincerely apologize for the condition of your room. We understand how concerning it is to encounter pests and cleanliness issues, and this is certainly not the experience we aim to provide. We will be addressing this with our team, ensuring a better environment for all our guests moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Roach motel. Very poorly maintained. Luckily the sheets were clean and the bed was decent.
Business response:
Dear Leslie,We are truly sorry about your experience. Cleanliness and comfort are top priorities for us, and we regret that the condition of the room did not meet your expectations. We will be addressing the maintenance and cleanliness issues you’ve raised to ensure future guests have a more pleasant stay. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Terrible
Business response:
Dear Carlos,We’re sorry that your experience didn’t meet expectations. Your feedback is important to us, and we will take it into account to make improvements. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The hotel cancel my reservation
Business response:
Dear Delvis,We sincerely apologize for the inconvenience caused by the cancellation of your reservation. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been. We will review the situation with our team to prevent this from happening again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Staff is not friendly, room smelled of smoke
Business response:
Dear Victor,We're sorry to learn that your stay fell short of expectations due to the odor in your room and interactions with our team. Providing a welcoming atmosphere and maintaining a fresh environment are priorities for us, and we regret that these aspects were not up to standard during your visit. Your comments will be shared with our team to address these concerns. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impres... read more
Bad The lobby attendant was very inexperienced and could not see my reservation and my check-in process took 20 minutes although there was no one there. The room smelled very bad and there was no shampoo or soap. There was a lot of noise coming from outside into the room. The sounds of the adjacent rooms and the upper rooms were all inside. When I came back late after dinner, the card did not open the door and there was no one on duty in the lobby. I called and waited for 15 minutes for him to come. They gave cards to two ot... read more
Business response:
Dear Orhan,We sincerely apologize for the inconvenience you experienced during your stay. The issues you mentioned are concerning and not reflective of the standards we aim to maintain. Please know that we are addressing these issues with our team to prevent such occurrences in the future and improve the experience for our guests. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.S... read more
Demasiado sucio y asqueroso
Business response:
Dear Jorge,We sincerely apologize for your experience not meeting your expectations. Cleanliness is a priority for us, and your feedback has highlighted areas that require improvement. Please be assured that we are taking steps to address these concerns to ensure a significantly better experience for future guests. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.