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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Told me there were no clean rooms available as they had an issue with the housekeeper. My booking was non refundable and no one wants to own up to their mistake
Business response:
Dear Kevin, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the situation with your room and the miscommunication about its availability. This is certainly not the experience we aim to provide, and we understand your frustration. Your concerns will be addressed with our team to prevent similar issues in the future. We truly appreciate your patience and hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
First someone called me trying to cancel my room saying there was a water leak her name Denise. I call back they tell me theres no leak ok i say then she calls me back once i say i had insurance that i was going to go and they had to refund me and show me leak because sge literalt called 30 min before check in she said nothing we can do. Then she calls me back all of a sudden a room is available. Welp i must say never again will i stay there sheets dirty a foul smell once you walk in room in hallways all you smell is cigarre... read more
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Smoke
Business response:
Dear RAUL, Thank you for your feedback. We’re sorry to hear that your stay was affected by smoke. We strive to maintain a clean and comfortable environment for all of our guests, and we regret that this issue impacted your experience. Your concerns are important to us, and we will review our procedures to prevent such occurrences in the future. We value your input and hope to welcome you back for a more enjoyable stay next time.Sincerely,Hotel Management
When arriving was informed that they are overbooked
Business response:
Dear Wesley, Thank you for your feedback. We apologize for the inconvenience you experienced upon arrival due to overbooking. We understand how frustrating this situation can be, and it is not reflective of our usual standards. Your comments are important to us, and we will address this issue with our team to ensure better communication and service in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.