This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was pieces of food in the drain in the sink. That about sums up my review.
Business response:
Dear Sandra, Thank you for your feedback. We sincerely apologize for the issue with the sink drain. This does not meet our cleanliness standards, and we will ensure this is addressed immediately with our housekeeping team. We strive to provide a high level of cleanliness and comfort for all our guests, and your input helps us improve. We appreciate your understanding and hope to have the opportunity to offer you a much better experience on your next visit. Sincerely,Hotel Management
Diiirty and lot of cockroaches
Business response:
Dear Safae, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, including the presence of cockroaches. This is not the standard we strive for, and we take these concerns very seriously. Please be assured that we are addressing this with our housekeeping team to ensure a cleaner and more comfortable environment for our guests. We appreciate your insights and hope to welcome you back for a much-improved experience in the future!Sincerely,Hotel Management
Poor customer service , not up to part
30 minutes to check in. They gave me a key to an occupied room. Dirty place surrounded by criminals
Business response:
Dear Daniel, Thank you for staying with us and sharing your feedback. We sincerely apologize for the delayed check-in and for allocating you an occupied room, which is not usual for us and does not reflect our standards. We understand how frustrating this must have been and are addressing these issues to prevent a recurrence. Additionally, we regret any concerns you had about the surroundings. Please rest assured that guest safety is our top priority. Our security team is reliable and well-trained, and we work closely with t... read more
roaches and dirty bed sheets
Business response:
Dear Guest, We sincerely apologize for the housekeeping oversights and the presence of pests you encountered during your stay. Maintaining high standards of cleanliness and effective pest control is crucial to us, and we deeply regret that your room did not meet these expectations. We will be conducting a thorough review of our housekeeping procedures and enhancing our pest control measures to prevent these issues in the future. Your feedback is invaluable in helping us improve, and we appreciate your understanding. We hope ... read more
DONT GO HERE It was no horrible advertised with breakfast included no true.... stove in room did not work and we place request for service and they never fixed it. Roach infested bed was broken. Wifi wasnt even available... i highly dont recommended unless u are desperate the towels and bedding are constantly stain and there is no housekeeping until you leave even if they say u get housekeeping after 7 days or longer stay. Ac leaked ruining our items... staff smoked and did drugs on shift or would speak about it they would a... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.