This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this place. The vinyl flooring was lifting up in the bathroom. It was not clean at all. I was so embarrassed to have my mother staying here with me as we were attending a graduation nearby. I ended up going to Walmart nearby to pick up extra cleaning supplies to wipe stuff down. There is no ice machine neither. Apparently this place allows pets at this location. The person staying across from us had two small dogs that did a lot of barking. I am not happy with the quality of service here at this locatio... read more
Business response:
Cierra, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
stressful and not happy We got booking on hotels.com confirmed for stay, got to hotel and it was booked.we had to find a different hotel and it was very stressful and we will not use hotels.com ever again.
all very dirty and bad smell. Bathroom and doors in bad condition. Falling apart. Trash not collected. Condition of bed and kitchenette was acceptable. Overpriced for the condition of the place, loaction and time of the year.
Business response:
Luis, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
The new norm: No housekeeping due to COVID! Just a horrible experience. One morning (during my 3-night stay) I asked a housekeeping lady in the hallway for a towel. She had them on her cart. She said “No. You have to get them at the front desk.” Ok. I went downstairs & asked for a towel. The obese female junkie working at the front desk would not give me a clean towel. She claimed “due to Covid-19 she didn’t want to have all the towels sitting in the rooms.” She suggested I change the sheets to the bed & bring them down to t... read more
Business response:
Abraham, thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve y... read more
Not for families! This place felt unsafe for families. The staff was very friendly and accommodating. The rooms were dirty and smell terrible. We had family in 2 rooms and there were cockroaches in 1 of the rooms. The floors where so greasy you could slide back and forth with your shoes on. The entire building smelt like an ashtray, they definitely smoke inside. Like I said the staff was very nice but they could not fix the amount of problems. I travel almost every weekend for 6 months out of the year and have only wrote 2 n... read more
Business response:
Lisa, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Horrible Hotel HORRIBLE The hotel had mo clean rooms and the room they gave me had a broken sofa bed Broken shower door abs stains all over the bathroom This was the worse extended stay O have ever used
Business response:
Ederson, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the maintenance and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We have shared your concerns with the respective teams to make sure no future guest encounters the same. We can absolutely do better and we hope you will give us the opportunity in the future to prove ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.