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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please do not stay here. People were walking the hallway and talking loud all night long. There were roaches everywhere and the room was falling apart. Its a waste of money. And the lady at the front desk was rude and displayed just how much she didnt want to be there. I will NEVER stay here again
Business response:
Dear Consuela, Thank you for being our guest. We are sorry we failed to meet your expectations and hope you will accept our apologies for the experience you encountered. Our goal is to provide each guest with a wonderful hotel experience, and we have shared your feedback with the respective team members. Thank you for pointing this out, as it will help us improve. Please consider this an isolated incident and give us an opportunity to provide you with the hospitality you expected during this trip.Sincerely,Hotel Management
To be completely honest I hardly ever complain and am willing to be adaptable and reasonable with nearly any circumstance, but this property is a tragedy. Upon entering the property for the first time to check in, my family and I were greeted with a very poor smell in the lobby (dirty carpets and poor ventilation) as well as very limited staff. When asked to check in to the two rooms I had booked weeks prior to my arrival, I was told that only one of them is available. It is tremendously frustrating only being able to get on... read more
Business response:
Dear Andrew, Thank you for choosing us. It is a pleasure to learn you had memorable encounters with our staff. However, we are sorry for not meeting your expectations for a clean and comfortable room and for the housekeeping and maintenance issues inconveniencing you. Thank you for bringing this to our attention, and our team will address it immediately. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
The bedding had "gross" stains on the sheets . The hallways smelled like a dirty restaurant kitchen. I woke extra early to I could end my stay after one night.
Business response:
Dear James, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We are disappointed you had to leave us earlier than expected. We appreciate you bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Si... read more
I had a booking for 2 queen beds in advance for 5 nights. When I went to the property the front desk staff said that the room I booked isn't available so he gave me another room. Before I check-in into that room, I insisted to see the room first. When I went into the room, there was only one bed and the bed wasn't made after previous guest checked out and bathroom and kitchen is all used and dirty. Went back to front desk and showed photos of the room and he said (rudely) the he don't have any other room to offer and I have ... read more
Business response:
Dear Mitesh, First and foremost, we apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please feel free to reach out to us for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
DO NOT BOOK HERE! This hotel is not as advertised. on first arrival it shingles are falling off the roof, there is trash every where in the parking lot and in the lobbies and halls. The only trash cans were in a “trash room” somewhere. so people just left their trash wherever. the place reeked of marijuana and it made its way into our room through the vents. There were several cases of domestic violence than we reported as it was happening in two separate rooms and the front desk did nothing. The front desk is also left unat... read more
Business response:
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve t... read more
too May things to go into. Sufficed to say glad I’m only staying one night.
Business response:
Dear Steven, Thank you for staying with us and posting your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
First room. The bed skirt was off kilter so went to fix it, lifted mattress and underneath was crumbled food...crackers..chips.. and what appeared to be a small turd. Carpet was very dirty and smelled as well as the entire hallway and as soon as you entered the hotel. bathroom.. kitchen area terrible. Second room. No carpet but floor was scattered with debris.. looked like food... Bathroom old dirt.. Rust.. discoloration of the counter..the microwave had a big burnt and melted spot on the ceiling. Just nothing comfortable ab... read more
Business response:
Dear Brenda, We regret that we couldn't give you a better impression from the moment you checked in, and we hope you will accept our apologies for what transpired. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have shared your con... read more
Buddy checked me into somevody else room
Business response:
Dear Cedric, We sincerely apologize for the inconvenience you experienced during check-in. It is unacceptable for our staff to check you into someone else's room mistakenly, and we deeply regret the error. We understand how frustrating and unsettling this situation must have been for you, and we assure you that we are taking immediate steps to address this issue with our team to prevent such incidents from happening in the future. Please be assured that your feedback will be used to improve our check-in procedures and ensure... read more
The property was really dirty, roaches in the room, heavy weed smell, the AC unit was not working properly and I was unable to contact any staff member at night to get it fixed. This place is not suitable for families. The breakfast is not a breakfast, just coffee and some muffins…
Business response:
Dear Mauricio, We're happy you chose to stay at our hotel during your visit to the area. We apologize for the inconvenience caused by the various issues you experienced. Thank you for bringing this to our attention. We've notified our concerned team, who're working to address the problem immediately. Although we're sorry your experience wasn't typical, we understand there's always room for improvement. Rest assured; we're committed to making things better. We hope to make it up to you during a future visit. Sincerely, Hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.