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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
Dear Carmen, Thank you for staying at our hotel and sharing your comments. It isn't enjoyable to have such remarks, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we have shared it with our housekeeping team for follow-up. We are sorry you could not enjoy your stay this time, and we hope to have another occasion to meet your expectations and welcome you back soon.Sincerely,Hotel Management
Very dated rooms. Tub bottom was rusty. Floors of elevators were filthy. Sink faucet handles disgustingly wet because they were missing the caps. Bathroom fans covered in very thick layer of dust Door to lobby with metal sticking out at bottom waiting to slice someone’s leg. Just not a quality hotel. Staff was accommodating and courteous.
Business response:
Dear John, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
This property was absolutely disgusting the room had no toilet paper the bath room was absolutely disgusting the bath tub was black looked like it hasn’t been cleaned in months. The refrigerator had a awful foul smell coming from it. People where sitting outside the room all night yelling. I was almost er tempted to just leave and let them keep the money since the room was already prepaid for!! If I could I would give 0 stars.
Business response:
Dear Krystina, Thank you for evaluating your recent visit to our hotel. Our goal is to provide a clean and hospitable environment for our guests. Therefore, we sincerely apologize for failing to meet the high standards you should always expect from us. While we know this does not change what has transpired, we will share your valuable feedback with our housekeeping and hospitality teams to ensure our guests receive the seamless stay they deserve moving forward. We truly appreciate your comments as it helps us improve our ser... read more
The sheets were stained, clean towels smelt dirty, bottom of the bath tub was rusted. Couldn’t close the bathroom door or every time you opened it part of the door would stick so we just didn’t close it. The hallway was covered in trash and food!
Business response:
Dear Tyler, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We hope to have you back for the seamless stay you deser... read more
The bed was uncomfortable, the other guests were loud, someone must have spilled wax in the room but no one cleaned it, toilet paper holder was broken, the room door did not close unless you slammed it shut. The drink machine was broken. The water for the grab and go breakfast has a tiny of brown.
Business response:
Dear Paulinna, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.