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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelt like smoke mold and the floor is very sticky. It made me want to turn around and leave but it was a little late for that. I will never stay there again.
Business response:
Dear Joseph, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we have shared your feedback with our team to prevent such situations. Again, we are sorry, and w... read more
Not clean. Old furniture and appliances. Floors and carpete in bad shape. I booked another hotel. Lost my money as it was too late to cancel the reservation, but could not stay there with my family.
Business response:
Dear Renato, Our team's goal is to ensure each guest receives exceptional service and that our suites are clean and comfortable. Therefore, we sincerely apologize you were disappointed with the conditions of our hotel. We thank you for bringing your concerns to our attention, as it helps us improve our services and accommodations moving forward. We will share your feedback with the appropriate teams to ensure a more enjoyable experience for future guests. We hope you will consider visiting us next time your travels bring you... read more
horrible Not in a great neighborhood. Unwelcoming atmosphere. Undesirables hang out or possibly live here. Just not nice. Lock the door. Once it is dark you do not leave.
Business response:
Dear Manuel, We are sorry we failed to deliver the exceptional stay you deserved. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we could not do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Disappointed! The smell of cigarettes hits your face as soon as you walk in the lobby (there is sign’s in every corner saying no smoke) and it looked like there has not been any maintenance done for a while. Staying there with my 2 month old wasnt safe the hallways and room smelled just as bad. The room was outdated and felt humid?? Never again coming here. I had to book another hotel somewhere else.
Business response:
Dear Guest, Please accept our apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. Thank you for bringing this to our attention and also for your patience. Please give us an ... read more
Disappointed.
Business response:
Dear Sarah, Thank you for taking the time to review our hotel. We are sorry to learn that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here to make the most of your visit. We hope to make it up to you next time your travels bring you our way.Sincerely,Hotel Management
DON'T Do It Noooooo The staff were nice checking in. The facility is not up to date. There was hair in the shower curtain the sheets were dirty. Mold in bathroom ceiling. People up all night talking loudly
Business response:
Dear Guest, Thank you for reviewing your stay with us. While we are glad you were pleased with our hospitality, please accept our apologies for the cleanliness concerns you experienced. We do not take these concerns lightly; this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Chambre studio assez propre, lits très propres, déjeuner décevant, secteur décevant. Plus jamais!
Business response:
Dear Johanne, Thank you for being our guest and for your valuable feedback. It was nice to see you appreciated your clean and comfortable suite, but we are sorry we did not meet all your expectations. Our goal is to provide every guest with an exceptional stay, and we hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Our stay here was uncomfortable. As soon as you walk in, the lobby area looks run down. The breakfast isn’t real breakfast of course, just watered down coffee, muffins, and granola bars. We stayed on the second floor and the entire floor smelled of smoke, and the hallway carpet was very dirty. Our room had a very “wet” feeling. So much so that it looks like the floors were mopped by the staff prior to our arrival, but were still damp on our 2nd day there. It was crazy how the floor never officially dried. Our tub was clogged... read more
Business response:
Dear Stenza, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.