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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was pretty good, my room, however, was very outdated. The appliances were very old and there was a lot of Dust in my room. The refrigerator had mold in it, and the microwave smell like a dead fish was in it. I also found the parking to be good
Business response:
Dear Roger, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. With that being said, it is also very nice to know about the parking. We do hope to have the opportunity to regain your trust and welcome you back the next time... read more
No tenían Habitaciones. La que nos dieron ya estaba ocupada por otras personas y no tenían habitación con dos camas. La reservacion era de dos camas queen y no la respetaron
Business response:
Dear ELENA, Please accept our sincere apologies for the inconvenience you encountered upon arrival and that we were unable to get a suite of your choice. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Manag... read more
Filthy… Very dirty and grimy. Smears all over the floor in the lobby and elevator. Dust and dirt everywhere. Litter on the carpets in the main hallway. Room was dirty, dust all over outlets and lamps. Clumps of fuzz stuck on walls and baseboards. Tub is rusty with peeling paint. Then to top it all off I almost swallowed a cockroach that was drinking from the opening of my water jug.
Business response:
Dear Paul, Thank you for taking the time to review our hotel. We sincerely apologize for your issues and for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each room for our guests flawlessly. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
I stood over 30 minutes waiting for an front desk assistant. My door couldn’t open at one point and the bathroom sink and tub was clogged each time I ran the water to shower or brush teeth or wash my face.
Business response:
Dear Sharie-lee, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. We have taken note of your comments and will ensure this is appropriately addressed. We value your business and hope to welcome you back on a future visit.Sincerely,Hotel Management
The area was nice and quiet. The room was inexpensive...which is a reminder that you get what you pay for. The room was dated, the tub was gross, and cabinet and desk doors were falling off. I would not ever stay here again.
Business response:
Dear Sarah, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the issues that inconvenienced you in your room. We will convey these concerns to the proper individuals, and thank you for bringing this to our attention. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management
difficult to see someone in the front desk
Business response:
Dear Murat, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.