This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again I have stayed at plenty hotels extended stays to be exact and this by far was the worst ever.
Business response:
Dear Vanessa, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Please let us know areas where we can improve and consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
This property when contacted about a late check in, said it would be fine, then when we arrived had given our room away, and we were left with no where to stay!!
Business response:
Dear Andrea, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
The beds had hair, the bathroom was dirty. I could barely stay one night
Business response:
Dear Sheyla, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will i... read more
Dead cockroaches in the bathroom and bedroom areas. Rusty outdated appliances and furniture. I was placed between 2 rooms with pets, which I had none of. So I got to listen to other peoples dogs barking ALL NIGHT. Terrible experience.
Business response:
Dear Theresa, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We also apologize for the noise issues you experienced and that we did not address them to your sat... read more
Tub had some rust, tub drain had a lot of hair, bathroom peel and stick floors were off all the front part of the tub and behind toilet. Two dead millipedes were seen.
Business response:
Dear Nilsa, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
Dirty and needs updating. Very lacking in in-room items
Business response:
Erroll, thank you for evaluating your stay. We sincerely apologize for the cleanliness issue you encountered while here and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We also regret your disappointment with the condition of our property and will address your feedback appropriately as we are continually striving to improve our guest experience. We hope you will give us a chance to redeem ourselves the next time you are in the a... read more
Terrible conditions of facilities
Business response:
Annel, thank you for being our guest and taking the time to share your review. We regret you were not entirely satisfied with the overall condition of our hotel. Your valuable feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Man... read more
Hotel smelled horrible. Sofa bed had huge stains all over.
Business response:
Yairely, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.