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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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The room was gross and there was something wet on the floor. I would not go back.
Business response:
Jessica, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provid... read more
Worst "stay" ever!!!! There was no stay. I was denied a room and then charged as a no show by the property plus Hotels.com charged me again to try to rebook me which failed massively as well. I had the pleasure of driving to and from Orlando in one day and being charged by multiple entities for it!!!!
Business response:
Thank you for your honest evaluation. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Checked in late, took forever to find the front desk person. Hotel description said king bed with sofa bed, there was no sofa bed. No breakfast either. Got big bug bite within ten minutes of laying in bed. We were desperate this time but will try to avoid it again at all costs.
Business response:
Hayan, thank you for sharing your review and the details surrounding your recent stay. We regret we were not able to accommodate you in the room of your choice and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. Our pest control provider has also been alerted, and we will take steps to ensure such issues do not hap... read more
After driving at night for 4 hours in a heavy rain, the guy at the front desk, at 11:00 pm just told that Expedia made a mistake and there was no rooms available. I took another 2 hours to find another hotel in Orlando (for almost 600 dollars for 2 nights) and went to sleep almost 3 in the morning. I don't want anything for free but I hope Expedia get back to me to refund me the the rate differences, AT LEAST !
Business response:
Marcelo, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
When I went to check in I was told that Expedia often overbooks their property, so I was lucky to get a room, but didn't get the King I paid for. They are an extended stay but there was literally nothing in the room. There were empty ice cube trays, but no ice to be had in the hotel. I had to ask for a coffee maker, coffee, and coffee cup, in the morning I realized I didn't have the filter. There were no garbage cans in the room or bathroom. The staff was great, but I was tired from my travels and had no idea that the basics... read more
Business response:
Sasan, thank you for choosing to stay at our hotel. We certainly apologize for the reservation issues you encountered which led to a disappointing stay. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for your disappointment with our kitchenware policy. Kitchenware is kept at the front desk to ensure cleanliness, and we have shared your comments with our team to ensure clear communications going forward. We hope t... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.