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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst stay ! This hotel was the worst ! I reached out to corporate in regards to my stay. The bathroom was the worst. I did not feel comfortable for my little ones to even use the bathroom. The shower handle came off and even flooded. The room had a bad odor and the carpet looked gross. Still waiting to here back in regards to a refund. I will not recommend this hotel to anyone.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not in your case. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you encountered immediately. Regarding the charges, if it is unresolved please feel free t... read more
Pecimo servicio para mi yo ordene area de no fumar y todo olia a cigarro ,ordene dos camas matrimoniales y eran individuales cuando llegue mi cuarto estaba abierto entre y alos 2 min ya me estaban tocando ka puerta supuestamente para limpiar alos 5 minutos trayaron de abrir la puerta me senti muy insegura descanse un par de oras mejir lo deje
Business response:
Please accept our sincerest apologies for the reservation issue you encountered and regret your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
In the middle of nowhere, sink of bathroom was clogged, day later the toilet had the same problem. They did offer a roomchange without having to ask for it. Nothing to do inside hotel or in neighbourhood.
Business response:
Thank you for posting a review of your stay. We apologize for the maintenance issues you encountered in your room that our location was not appealing to you. Please be assured that we have discussed your feedback with the appropriate team to fix the problems with the sink and toilet. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
This property needs to go through a ver much needed renovation. I had never stayed in this property and will never again.
Business response:
Mary, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Smell terrible. It needs maintenance y replace many things
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
VERY DISAPPOINTED The room had no wash cloths nor a bath mat. There were no disposable cups in the room. Bath room plug did not work.
Business response:
Charles, we appreciate you being our guest and providing your feedback. We apologize for the disappointment regarding our in-suite amenities. Kitchenware is available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely, Hotel Managemen
Had the basic things I needed and a short walk to the convention center. However, free breakfast was never available when I was there. I was told it was from 6:30-9:30. One morning I went at 7am and there was nothing out and the employees at the front desk had no idea. Stay less than a week and you can pay for housekeeping to clean your room.
Business response:
We are sorry that you couldn’t take advantage of our breakfast offerings. Your feedback has been discussed with our team to find out what went wrong and take appropriate actions going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.