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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to ask how often the clean, we had a terrible incident which made our experience bad
Business response:
Thank you for your review. Our top priority is the well-being and safety of our guests; keeping that in mind, we have modified our housekeeping services at this time to suit each guests' requirements. Our front desk will be happy to arrange for this service if you desire, so next time do enquire with them. We apologize if this was not communicated to you upon check-in. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Shower didn't work upon arrival. Didnt get fixed.
Business response:
Thank you for being our guest. We are sorry we were unable to resolve the issue with the shower while you were here. We have shared your comments with appropriate members of our staff to make sure this is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Thank you for being our guest. We are sorry we were unable to resolve the issue with the shower while you were here. We have shared your comments with appropriate mem... read more
We did not feel safe to stay at this property. There were two buildings and the one we were put in had a door that looked broken into. The halls were dark and floors were filthy. We took one look at decided to go elsewhere. I attempted to cancel the rom but was unable. I would not recommend.
This property is clearly the older building of the two. I did not know there were two buildings to begin with so we walked into the first one and was told we were actually staying at the one behind. The two buildings are not clearly marked. The room was small, the floors were stained, the kitchen didnt come with any supplies. You had to ask for the coffee pot and everything else that should come in the efficiency room you expect. The continental breakfast was bagels, toast and pre-packaged muffins, thats it. For $134+ a nigh... read more
Business response:
Thank you for choosing our hotel. We are sorry for the difficulty you encountered while reaching our hotel and regret that you did not like our kitchenware policy. Moreover, we apologize for the cleanliness issue you encountered in your room. We have shared your feedback with the housekeeping team to be more diligent in their efforts going forward. Also, your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future... read more
Dirty hotel Overall the place is in need of renovation and serious cleaning. My room had a water leak upon arrival. I will say, the staff was friendly. Looked into switching hotels, but everything was sold out, so I toughed it out.
Business response:
Jennie, thank you for your review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. Also, we will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Sincerely, Hotel Management
Was a little dissapointed. The rooms were a bit dirty and had a bad smell. The continental breakfast was very poor. Wouldnt return to this property
Business response:
Marina, thank you for your review. We are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. We also regret the disappointment you had with our grab-and-go breakfast. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management
Horrible, the rooms smell horrible and the hall, they never came to clean the room we stayed for 2 nights.
Business response:
We are sorry our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We would like to offer you our apologies for the cleanliness issue you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope to welcome you back in the future. Sincerely, Hotel Management
Dirty Checked into our first room and there werr trash bags around the room, counters had trash on them, towels on the floor. Second room we got was cleaner, but had a musty smell. We only stayed one night because we arrived in Orlando a night early, but if we had more time to find another hotel, we would have. Ill never stay here again!
Business response:
Brandon, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, fresh, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider staying with us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.