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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tub water was running al two nights, they never cleaning up the room... worts experience in my life. I felt ripped off, I want my money back!!!
Filthy and roach infested Hotel was disgusting. Dead roach in bathroom and when exiting the elevator and the door opened, dozens of roaches scattered into the elevator shaft. Beds were hard as rock and had no blankets. Instead was a thicker version of a flat sheet. Furniture and walls were beat up and entire hotel was messy and unclean. Will never stay here again not would I recommend anyone else doing so. Very disappointed in our stay, even if it was only for one night.
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also apologize for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Everything was a big mess rooms was awful front desk seems like they dont know what they were doing
Business response:
Darren, please accept our sincere apology for the difficulties you encountered with your room and regret the inconvenience caused by our front desk. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Bad Experience The hotel was average. Had to change rooms twice since the flush wasn't working, the bathtub not draining water, the bathtub water outlet handle was stuck, no hot water absolutely. The rooms were ok.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Had to move 4 times in 3 nights. Room 1- Room lights were flickering or did not work so we were moved to Room 2 which smelled musty but we were willing to deal with that until it started to leak in the bathroom and while we were away during the day a third party hired by the property went into our room cut holes in the bathroom walls made a huge mess and did not clean it up this is what we returned to after a fun day at a water park. They we moved to Room 3 but the fire alarm was hanging out of the ceiling so we were moved t... read more
Business response:
Thank you for reviewing your stay. Please accept our sincerest apologies for the issues you encountered in all of your rooms and regret your visit was not a pleasant one. Rest assured, your feedback has been shared with our maintenance team to review and rectify these problems ensuring our future guests do not experience a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.