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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some pointed a gun in my face very unsafe experience
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Front desk service was useless. They said they could not extend my stay by a dat because I booked through a third party vendor (Expedia). I Expedia and they were of no help either.
Business response:
Thank you for your review. We are sorry for the issues you encountered with your reservation which led to your disappointing stay. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Extended Stay Sports was very disgusting and it stunk like dog and it had fleas in the room. The floor was very greasy and slippery and the bed flipped up when we sat in the end of the feet. It literally came up from the floor. It smelt like old cooked grease and it smelt like a backed up toilet . It was very dirty that we had to leave and rent another room at another hotel.
Business response:
Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Nothing to like. My wife was bitten by a bed bug. We got a video of the bed bug and immediately showed it to the front desk clerk. The bath tub was also dirty and there were holes in the bathroom walls. The room number was 201.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The condition of the property is worn. Furniture is missing pieces, scratched, stains on counters. The carpet is worn and stained as well. It's all old. AFTER checking in, told we are on 3rd floor and no elevator and no other rooms available; people walking through lobby without masks, and not told to put them on by staff present. Oh, and the smell of marijuana coming in from the hallway was the icing on the cake.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Honestly I didn't like much about my stay at your hotel first we drove in and there's people hanging out in the parking lot there's garbage all over inside. Not to mention the huge Cockroach we found jumping on our bed which flew out of the alarm clock. Also the AC was being cleaned on the third floor which meant that we had to leave earlier than we planned on top of that there was a terrible smell on the floor. I will not be recommending this hotel/location to anyone nor will I be staying at this location ever again.
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels Sincerely, Hotel Staff
Really bad odor inside the rooms . No breakfast available . Not very clean.
Business response:
Thank you for staying with us. We sincerely apologize for the housekeeping issues you experienced and the inconvenience caused. We will discuss your comments with the housekeeping associates to ensure corrective actions are taken to improve our guest experience. We hope you afford us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.