Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Dear Octavia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the hotel for further assistance and give us another chance so we can leave you a much b... read more

Business response:

Dear Dylan, Thank you for choosing us and for sharing your comments about our polite staff. However, these events detracted from a relaxing and seamless visit, which is very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the... read more

Business response:

Dear Keith, Thank you for being our guest and for the valuable feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. On the other hand, we are happy to know you were pleased with the price paid. Once again, we are sorry for these concerns and... read more

Business response:

Dear MARIA, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. We are committed to enhancing the overall guest experience by addressing these concerns. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Caliyah, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for your disappointing experience with our staff and the smell that compromises your visit. Our top priority is maintaining a clean suite and outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The issues you encounter are highly unusual, and we will address them to ensure this does not happen again. Thank you for your patience and for bringing this to our attention. We look for... read more

Business response:

Dear Paul, Thank you for staying with us and sharing your experience. Please accept our apology for the various maintenance issues and any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We will address these issues with our maintenance team to ensure this does not happen again. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Since... read more

Business response:

Dear Leslie, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Thank you.Sincerely,Hotel Management