Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Dear Keith, Thank you for being our guest and for the valuable feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. On the other hand, we are happy to know you were pleased with the price paid. Once again, we are sorry for these concerns and... read more

Business response:

Dear MARIA, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. We are committed to enhancing the overall guest experience by addressing these concerns. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Caliyah, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for your disappointing experience with our staff and the smell that compromises your visit. Our top priority is maintaining a clean suite and outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The issues you encounter are highly unusual, and we will address them to ensure this does not happen again. Thank you for your patience and for bringing this to our attention. We look for... read more

Business response:

Dear Paul, Thank you for staying with us and sharing your experience. Please accept our apology for the various maintenance issues and any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We will address these issues with our maintenance team to ensure this does not happen again. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Since... read more

Business response:

Dear Leslie, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Thank you.Sincerely,Hotel Management 

Business response:

Dear Stefanie, Thank you for sharing the specifics of your visit. We apologize for the issue you had with our elevators during your stay. We have also noted your comments regarding breakfast. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Sincere... read more

Business response:

Dear Michael, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management