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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn't go back The staff was friendly, but the hotel was dirty. The smell of the overall hotel was bad and the smell of my room in particular was almost unbearable. The bathtub leaked, the onsite laundry the credit card readers were never hooked up and the hotel didn't have change for the machines. No laundry soap available for purchase... I knew I wasn't staying in a 5 star hotel when I booked this, but for basic accomodations I would never go back. I have stayed at Extended Stay hotels before and have liked them alot..... read more
Business response:
Dustin, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
Outside of the property was clean
Business response:
Adrian, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
El desayuno consistía solo de cupcake y café. El baño del cuarto se tapó y no lo arreglaron. No fueron a limpiar el cuarto, de haber ido se habrían dado cuenta. Intentamos utilizar el baño del lobby y estaba fuera de servicio.
Business response:
Alba, thank you for your candid review. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the mistakes made when servicing your guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the chance to welcome you back so we can provide you with the flawless experience you... read more
This place was absolutely disgusting. I could not stay the night there. Plus I was WAY overcharged. It was advertised as $70 yet I paid upwards of $113 a room BEFORE taxes and fees.
Business response:
Laurisa, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Un fiasco No hubo servicio de mucama! Nadie nos avisó previamente. Estuvimos 7 días y jamás nos hicieron la habitación. El desayuno eran barras de cereales y muffins envasados (no lo usamos) La atención de recepción totalmente irregular, con recepcionistas atentos y otros que ni siquiera salían al mostrador al ser llamados .
Business response:
Thank you for the candid review. We regret you were not aware of our updated housekeeping policy and apologize for the service issues you encountered. We will review this with our team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel was not good because of the people staying there as well as the cleanliness. I get disappointed from the front desk to the room. The carpet, the bed, the kitchen all seemed so bad. It was not worth the price at all. Luckily the staff was working, Lori, was more than accommodating and helped me cancel my reservation and provided a full refund.
Business response:
Harcharanpreet, thank you for being so specific in your evaluation of our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
This is by far one of the worst hotels that I have stayed at. The rooms had red stains on the carpet and the curtain. It smelled terrible like cigarettes and maujiana. It was the worst experience I have had.
Business response:
Jamie, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.