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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was disappointed. It felt more like a apartment than a hotel. I was surprised because of the area it was located in Orlando.
Business response:
Dear Deborah, Thank you for being our guest. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The check-in process was over 20 minutes, we were the only one's checking in. Got to the room, the door keys didn't work, had to get keys programed again. The one bed had trash under the bed. The floors were sticky everywhere with noticeable spots with spills on the floor.
Business response:
Dear Shelly, Thank you for staying with us and sharing your review. We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and service; therefore, we will review your concerns with our housekeeping and hospitality teams to prevent future occurrences. Also, we have shared your concerns regarding our keycard with the appropriate individuals to ensure a seamless experience for future guests. We value your feedback and appreciate you s... read more
Worst possible hotel ever. The hotel smells of mold. The rooms smells of ammonia. Very rude staff. The complimentary breakfast was coffee amd granola bars. I got 2 rooms and the is the worst experience ever at a hotel. Will never stay here again.
Business response:
Dear Jerry, We apologize for the issues you experienced during your recent stay with us. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in s... read more
Stinky Cigarette Smell and no towels First, I did not read carefully or know that as an extended stay hotel, there is no housekeeping unless you pay extra. I’m not sure if that is the norm, but I had never experienced that. ALSO, you do nut get fresh towels. We were told to wash them in the laundry room. Foremost—it reeked of cigarette smoke. When I complained to the front desk, they said they were booked and could not offer a different room. She mentioned she may be able to get a 10% discount, but that did not occur.
Business response:
Dear Amy, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your feedback, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please know we are reviewing the problems you described to see what went wrong and ensure such matters are not repeated. Furthermore, feel free to reach out to us at the hotel so we can assist you in any way we can and resolve the concern regarding your refun... read more
This property was perfect for being close to where I needed to be. Other than that it was a “hood” experience. I’ve been to numerous other of their properties and they were geared towards the traveler. No disrespect but it was just not a good ex pierce for/to me. From the roach in the elevator (only one for that particular building) to people smoking in front of the entrance to the rear building. But it the room was clean, clean linen and great staff. Front desk personnel were on point and took care of everyone. (The high po... read more
Business response:
Dear Reginal, Thank you for reviewing our hotel and highlighting our convenient location suitable for your needs. While we are pleased, you loved our well-maintained rooms and service; we are sorry we missed meeting some of your expectations and the difficulties you experienced. We want our guests to have a better impression than this. Hence, your comments have been discussed with our team to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Managemen... read more
Not nasty but could use a good cleaning This was fairly clean but could definitely use an update. When you pulled the knob for the shower water, the whole faucet came out of the wall. There was a very strong smell of marijuana throughout the hotel 24 hrs. a day. the water was hot and the staff was friendly. I never saw any housekeeping while there 3 days. I will not book this hotel again as the price is not justified by the condition of the property.
Business response:
Dear Robin, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I wouldn't stay there and waste a penny. Booked a few nights and decided to check out the next morning after we stayed the first night. NOT clean. Found dirty towels on the floor once we entered the room. Called front desk, she apologized! Right after we hanged up, I just discoved the bathroom sink was clogged. Some light bulbs were out. I called again, no answer. I approached the front desk asking to move into another room. Front desk was closed!! I found a notice advising to go to nextdoor property's front desk. I walked a... read more
Business response:
Dear Muhammad, Thank you for reviewing your recent experience at our hotel. We sincerely apologize for the issues you experienced during your recent stay with us. We are reviewing this situation and will address it adequately to avoid it in the future. If you wish to discuss any of your concerns further, please do not hesitate to reach out to us directly. We want to regain your trust and hope you will give us another chance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.