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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is By No Means A Hotel for an Extended Period I have used Extended Stay in the past but this location does not give this hotel chain a good name. Apparently there are two separate Extended Stay properties on the same plot of land, one behind another, because when we pulled up, we were told by the front desk to go to the other building in the back because this was the wrong location. We checked in at the front desk in the back building. When we got to the room, it smelled as if cats lived in the room. Also, the remote tu... read more
Business response:
Dr. Arthur please accept our apologies for not meeting your expectations, I have shared your comments with the staff on how we can improve on delivery of service. We have notified our pest control to address your concern. Again our sincere apologies, we hope to be of service in the future. Best Regards
Never Ever Again-Dump hotel very old & dirty, 1st room smelled of smoke & fire alarm beeping. Then second room was musky & smoky. 3rd room was just doable so we can get some sleep. In the halls people coming out of their rooms 1/2 naked & children above us pounding through the roof for hours both nights; along with dogs barking. Hotel phone did not work. No ice machine, no coffee bar downstairs or machine in room. No kitchen plates /silverware/equipment. i could go on but not worth my time. I couldnt wait to get out of there... read more
Business response:
Thank you for being our guest. We are extremely concerned to read about the problems you outlined. We apologize for the issues you encountered in your suite and the disappointment you had with the overall condition of our hotel. We will discuss your comments with the appropriate individuals and associates to take appropriate steps. We are also sorry for the noise issue. Please note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if this was not explained ... read more
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The room smells very very bad, my shower was broke I needed to find Maintenance guy to fix it. I waited for half hour to take shower. I didn’t have a good experience on this place.
Business response:
Thank you for your review. We are sorry for the unpleasant smell you had in your room and apologize for the inconvenience you had due to the shower. We have asked our housekeeping and maintenance teams to address the problems you outlined. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I rent a room,with queen room,and they lies.they have a different room,on the hotel
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked. We are reviewing this from our end to see what went wrong. We hope you will give us another chance so that we can allocate the suite of your choice. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hotels.com and also Hotel not the best result I have stayed here a few times and neber had a issue till this past weekend. The hallway smell like a dead corpse, the fridge dodnt keep anything cold unless in the freezer, there was no maintenance person to fix, roaches under the fridge and staff ride when i was ask for additional payment that was express ahead of time before booking. I blame hotels.com here because there is always a disclaimer or warbing of extra fees that arent in the hotel.pay and this time it wasnt mentione... read more
Business response:
David, thank you for choosing to stay with us again. We are sorry for the unpleasant smell and insects you encountered this time. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We also regret we were unable to resolve the difficulties you had with the refrigerator while you were here. We have alerted our maintenance team about it, and they are fixing it immediately. Meanwhile, reach out to our front desk so that we can explain the charges to you. Please revisit us so we can ... read more
We had to ask how often the clean, we had a terrible incident which made our experience bad
Business response:
Thank you for your review. Our top priority is the well-being and safety of our guests; keeping that in mind, we have modified our housekeeping services at this time to suit each guests' requirements. Our front desk will be happy to arrange for this service if you desire, so next time do enquire with them. We apologize if this was not communicated to you upon check-in. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Shower didn't work upon arrival. Didnt get fixed.
Business response:
Thank you for being our guest. We are sorry we were unable to resolve the issue with the shower while you were here. We have shared your comments with appropriate members of our staff to make sure this is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Thank you for being our guest. We are sorry we were unable to resolve the issue with the shower while you were here. We have shared your comments with appropriate mem... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.