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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and old, stinky room, Brekfast was aefull, basicaly half stocked ( cereal but no milk) Coffee Machine did not dispense coffee but hot water , etc. Tha staff was very attentive and helpfull with what they had but the facility was in general dirty, the room was dirty and smelly. Fridge Dirty, microwave did not have the glass turntable, etc. Would not consider this an option in the future.
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered. Your feedback has been shared with the housekeeping team so that our future guests do not encounter a similar problem. Your comments regarding the coffee machine have been shared with the appropriate team. On a positive note, we are pleased you liked our associates. Thank you for your review. Sincerely, Hotel Management
Horrible Got a leak over the toilet in the bathroom. More like a steady stream that flooded the bathroom and leaked out into the kitchen. They blamed the two rooms above. Said they wouldn't rent those out until it was fixed. Offered to move us, but I was traveling with a disabled vet and his service dog and we emptied the car with all of our things from a move. Plus their luggage cart had flat tires so the move would have been daunting. They said we'd get a credit voucher. This occurred during the day. Then it happened at mi... read more
Business response:
Thank you for being our guest. We apologize for the maintenance issues you had in your room and that we were unable to resolve it to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. We have shared your concerns with the appropriate individuals to ensure such situations do not occur in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Manage... read more
Don’t stay here. Management was nice enough to cancel and refund our stay, but holy smokes is this hotel terrible. There were ants on the stove top, cockroach scooted across the neighbors door as I went back to my room.
Business response:
Matthew, thank you for choosing us. We are sorry for the insects you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
TWO DIFFERENT PROPERTIES HERE SO TOTALLY PISSED, There are TWO different properties here, HOTELS.com doesn't tell you. Convention Center: 6443 Westwood is GOOD. Sports Complex: 6451 Westwood is in the back, is BAD!!!!!!! 6443 is nicer, has ice machine, pool, workout room. 6451 has "different management", has none of these, and your key card from the back property DOES NOT WORK at the front property. Has the entire lobby and halls torn up for remodel. Room is OK, kitchenette w NO plates, utensils, cups. Clock/radio broken, ba... read more
Business response:
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
My bed was dirty with blood, the room and the hallway smell really bad and the hair dryer did not work. I would not recommend this place.
Business response:
Thayana, thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also shared your concern with regard to the hairdryer with the appropriate individuals so that they can fix it immediately. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
We got to the hotel around 1:00 am. We had to switch rooms due to the room smelling like cigarette smoke. Then the room number for the 2nd room was incorrect. Once we got into the 2nd RM carpet looked like a crime scene and part of it was wet. It smelled horrible, the room phone did not work. I had to use my cell phone to contact the front desk , the WI-FI did not work and no cleaning service provided.
Business response:
Jeandeo, we sincerely apologize for the smoke odor and cleanliness issues you encountered in our rooms. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. Our maintenance team is also inspecting the phone to make sure it is working correctly. Thank you for sharing your feedback. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
Like: Very well trained staff and very courteous. Dislike: Inside of property is care-worn at best and needs general maintenance and/or renovation.
Business response:
Steve, thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. On a positive note, we are happy you liked our courteous associates. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The hotel needs major repairs, it was very disappointing to see the state of this property. Even the staff stated that the property was in desperate need of repairs. The carpeting seems to need immediate deep cleaning. The faucet in our bathroom was running during the entire trip and we were just told all the bathrooms have this issue and need repairs. We would not recommend this property or stay here again unless renovation is completed. However, I must mention that the staff members were really nice and tried to help as mu... read more
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Greater by roaches in room. Walked right out! Marijuana smell on elevator and shady people hanging out in parking lot .
Business response:
Thank you for being our guest. We apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for the smoke odor you experienced while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.