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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very rude. Had to have a discussion with front desk about needing an additional towel. Reported the first night that the shower had a leak and water was always running on the tub, nobody addressed it. Stayed 3 nights and the included breakfast got worst everyday. Each day they had fewer items than the previous day. By the last day your only options were toast with butter and bagels without cream cheese. Didnt even had milk. The yogurt fridge was completely empty and the pastry display had nothing on it. This place ... read more
Business response:
We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the front desk individuals. Also, your comments with regard to the breakfast have been shared with the appropriate team to take care of the refilling of it. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Their was life bugs on the bed then they switch me to another room we’re also their dead bugs on the bed and the towel Breakfast their is no milk no juice no bread that’s was 8am the breakfast will done at 9.30 they said all gone
Business response:
Please accept our apologies for the insects in our rooms. Our pest control provider has serviced the hotel, and we are working to ensure any such issues in the future. We are also working with our appropriate members of our staff to improve your breakfast experience. Thank you for being our guest, and we hope to have another opportunity to welcome you back soon. Sincerely, Please accept our apologies for the insects in our rooms. Our pest control provider has serviced the hotel, and we are working to ensure any such issues i... read more
Old, worn room; not clean. Great front dress staff tried to rectify situation.
Business response:
Thank you for being our guest. Although you liked our front desk staff, we are sorry our room was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Disappointing trip The hotel room had some sort of smell. When we requested that please switch the room, the attendant told us that he has rooms with two singles but their rate is higher as our booking rate is only eligible for single queen. The coffee machine was broken in the breakfast and there was no one insight to service.
Business response:
We are sorry for the smoke in your room and regret that we were not able to resolve to issue to your satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. Your concern regarding the coffee maker will be shared with team so that corrective measures can be taken. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Man... read more
I hated my stay. My boyfriend and I were there two days. No one came to clean the room or bring clean towels/wash rags. After complaining to who I’m assuming was a manager, he informed me that rooms are cleaned every 7 days and I was supposed to bring the dirty/used towels and wash rags down in order to get more. At check in, I should have been informed about that. Plus the stairwells smelled of smoke, and the lobby had a funny smell to it. The furniture was outdated, the mattress was hard and uncomfortable and the televisio... read more
Business response:
Thank you for being our guest and providing your feedback. We apologize that our accommodations fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the odor you encountered and for your disappointment during your stay. We will ensure our front desk staff clearly communicates our services to all guests going forward. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our gues... read more
The rooms smell very bad, not house keeping, the breakfast was poor, the carpet is very dirty! Don't stay in this “Hotel”
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
One word roaches
Business response:
Marselino, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.