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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a place to go back to. Hotel is basically a bed and a bath. No frills. Kitchenette is useless with no utensils plates glassses etc. No daily services. No iron without asking. No trashcan in the room. Sheets looked like they were used. I had a handicapped room-dint ask for it- so bathroom floor was soaked after each use. The surrounding area was not safe. Cops driving in and out of lot daily for issues. Dont recommend this facility. Other guests were obviously
Business response:
John, thank you for your candid evaluation. We regret we were not able to accommodate you in the room of your choice and apologize for the inconvenience this caused. We also apologize for the cleanliness issues you experienced, and rest assured, we will address this with our housekeeping team to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Don’t stay there ever It was horrific. The room smelled, stains on the carpet, it looked and felt trashy… never ever staying in t this establishment or any associated with it
Business response:
Efrain, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
This place was horrible, our room smelled liked urine, there was dog or cat food still on the floor, tv and phone didn't work, could not change rooms because they were sold out!
Business response:
Curtis, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the maintenance and cleanliness issues you encountered during your visit. We will share your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The room was very dirty! As soon as I walked in the door there was a large red stain on the kitchen cabinet, no one could miss. Luckily I was raised to always Lysol and wipe down hotel rooms before making myself comfortable. As I lightly wiped different surfaces in the room the filth immediately transferred onto the disinfectant wipe as if the room hadn’t been wiped in a long time. As I made my way to the bathroom I noticed a hair and black particles in the bathtub. I guess it was my fault for allowing the comment the staff ... read more
Business response:
Terri, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
We were promised breakfast, but were told it would be grab and go, which was fine. However, when we went down for breakfast the 1st morning, they only had granola bars and packets of oatmeal. It was about 40 minutes into breakfast, and they were still waiting for muffins to be delivered. We had to buy breakfast, which we had not planned to spend money on. Also, we had to go downstairs four times switching out the TV remote until we found one that worked. I had to wait several minutes once before an employee finally showed up... read more
Business response:
Frances, thank you for being our guest and reviewing your stay. We are sorry for the disappointment you had at the grab-and-go breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We also apologize for the inconveniences you encountered with the TV remote. We have shared your concerns with our associates to ensure this does not happen again. Thank you once more for your feedback; it was a pleasure hosting your visit. Sincerely, Hotel Manage... read more
Smelled really bad
Business response:
Courtney, thank you for posting a review of your recent stay. We are disappointed to learn about your experience and the cleanliness issue you had with your suite. We are grateful for your comments and will share this with our housekeeping team in an effort to be more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
NEVER stay here It was horrific. The room was extremely musty. Tried to call front desk, they told they were booked solid amd suggested i try to find a different hotel. No hot water. The bed felt like it was full of rocks. Only 2 tiny pillows. There were two of us. We also booked a second room for another person.
Business response:
Thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was a cockroach in the bathroom! I checked out after a few hours when I found another option
Business response:
Tina, thank you for choosing our hotel for your recent trip to our area. We apologize for disappointing you and for the insects you mentioned in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret to learn that you left us earlier than expected and the frustrations encountered. We are grateful for your patience and hope you will give us a chance to deliver the type of outstanding experience you should always expect f... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,025 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.