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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not be staying at this one again We will not be staying at this location again. We had roaches around the door and in the nightstand. The tub was peeling and was very slow draining.
Business response:
Thank you for your review. We apologize for the issues in your room and for the insects you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping and maintenance teams to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management
At 2:15am- Upon check in, the entire floor smelled like a combination of mold and marijuana. Then there were cockroaches all over the room: On the sink, on counter, on night stand, and on bed in room 226. There was not a handle to flush the toilet either. We went back to the desk and got moved to another room. By this time, it is 2:30am and my two children are exhausted after a 12 hr drive. We have an 8am wake up call . I am furious. My family will not stay here again. I expect a full refund. I am disgusted that orbitz would... read more
The staff was exceptionally friendly. Unfortunately I had to change rooms three times for the following reasons: - First room was non-smoking and smelled like smoke - Second room had a broken pipe in the bathroom which was leaking water from the sink - Third room was okay, non smoking but still had a faint hint of smoke smell. The in room telephone did not work so I could not make free local calls (I was international and thus had to use my Skype account to make reasonably priced calls). I stayed in this room since I had alr... read more
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the appropriate team members, and we have taken actions to ensure that we do not repeat these problems going forward. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
As soon as the lights were turned on roaches started running
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. We have shared your comments with our pest control provider so that they can take the necessary steps. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.