This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
cleanness in the room very poor. I will not reserve this hotel again..
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Bad place to stay This was one of the worst hotels I ever stayed in. I pull up in the parking lot and they were allowing people that had work vehicles there to be sitting on the back of their work vehicles and drinking and conversing in the parking lot. There was a loud fights in rooms most of the nights and it was just a very unpleasant place including the chicken. I go to check in the person at the desk walks away says you’ll be back in a minute comes back 20 minutes later and finally checks me in. I also got into it becau... read more
Business response:
Arthur, thank you for the review of our hotel. We apologize for the difficulties you experienced during your stay with us. Please be assured that we have shared your feedback with the concerned teams, and we’re taking steps, so we are more consistent in our service levels. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
BOOK ELSEWHERE Elevator out of service/was not informed until after payment, Room dingy, kitchenette dirty, no coffee in morning
Business response:
Thank you for your review. We apologize for the inconvenience you had due to the elevators and for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Room wasn’t cleaned after last guest .bed was in made no toiletries in the bathroom . Dishes from last guess in the sink. Last guests garbage left in the room.
Business response:
Thank you for evaluating your stay with us. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your concerns with the concerned team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Not good Not somewhere I would stay again
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Worst hotel experience of my life. After a long day, I got to the hotel and they had given my room away and had no more rooms. They said I needed to be there by 8pm, but, my flight didn't even land til 8:30pm, so, not sure how that would have worked?! It was a busy night apparently, and it took me TWO HOURS to find another room further away from my destination. Ridiculous policy, Extended Stay!
Business response:
Thank you for sharing the specifics of your visit us. Please accept our apologies for the reservation mix-up and that we were unable to accommodate you this time. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.