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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Their profile on Expedia says they have "Breakfast Included", WELL, we found out in the Morning that NO, there is NO BREAKFAST, the ONLY offer Coffee, that's it and nothing more. Also, they allow pets and so there was a lot of Barking Dogs in the rooms in our hallway and also outside in the Parking lot were people Smoking and with their Dogs pooping on the Parking Lot and not cleaning up after them...HELLO! Not managed very well.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and apologize for the disturbance you encountered due to the dog barking. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Also, your concern will be shared with our brand leaders to determine new breakfast offerings. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Booked two rooms. Upon arrival in the evening was informed that they only had one room and the rest were either occupied or dirty and that thebseclnd rolmnwpuldnt be available until the next day.
Business response:
Nick, thank you for staying at our hotel. We are sorry for the reservation issue you encountered and regret the inconvenience it caused. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel staff was super friendly, however I was disappointed in the cleanliness of the room. The carpet felt crunchy under my feet. There were spots that just felt grimey throughout the room. The bathroom had dated fixtures and spots that looked scuzzy and gross. Lastly the hotel hallway just smelled. I am not one to write bad reviews ever, but I was super thankful to get out of that hotel as soon as possible. (Then to add to it, someone hit our rental car in the parking lot, left scratches on the vehicle and did not leave... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Gave away our room. Took us three hours to find another one.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Not for short term stays. The bed was hard and we had a rough night sleep partially because of that but mostly because of the dog a few doors down barking all early morning starting at 2 am, called the front desk and it stopped for about 40 minutes then continued until we finally got up at 6, when checking out the dog barked when we walked by the door of the room it was being kept in, apparently the dog had “separation anxiety” but the owner still had no problem leaving it alone. Also no ice machine on this property, the fro... read more
Business response:
Nicole, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to t... read more
The room was not very clean and we requested it be cleaned during our 3 night stay. It never was. The ‘breakfast’ was convenience store muffins and granola bars.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Crack head hotel Sorry but there were crack head people staying there. Our room wasn’t ready and the manager was not customer service oriented. He never made eye contact with us.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The water was turned off for almost and entire day and the manager Kim was dreadful. She was rude and disrespectful. Not a pleasing experience at all.
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us, and we hope you will allow us the opportunity to regain your trust in the future. Sincerely, Hotel Management
Never again Never again. Only stayed because my a/c was out, the room barely worked. Overall condition was dirty. Parking lot had several broken down vehicles. The bed was like a cardboard box with springs. Horrible.
Business response:
We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. We wish we had an opportunity to address these issues while you were in-house as we would have changed your room and made you comfortable. We hope you will give us another opportunity to redeem ourselves and impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.