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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled so bad I couldn't sleep. The hotel was run down. The room smelled so bad I couldn't sleep. The sheets were scratchy. And they apparently do not just give you toilet paper as a courtesy but you have to specifically request it. You have to ask for dishes, silverware, coffee machine by piece. Felt like a prison. Ugh. I've heard other Extended Stays are nice but my experience at this one was so unpleasant that I won't go to another:(
Business response:
On behalf of the entire team, please accept our sincere apologies for the cleanliness issue you mentioned in the review. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
The room was not clean and it was smelling so bad. There was a fridge working very loud makes you wake up during sleep.
Business response:
Thank you for your feedback and for being our loyal guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Is this a hotel? Our room had no coffee maker, no soap or shampoo, two of the thinnest pillows I’ve ever encountered, a cute little kitchen area with no plates, silverware, ... it advertised a breakfast that was a basket of granola bars and a vat of coffee... I definitely do NOT recommend! Thankfully, we were just traveling through and only needed a quick place to sleep...
Business response:
Karen, thank you for staying at our hotel. We are disheartened to read about service and breakfast issue you had while here and regret the inconvenience it caused. Please note, to ensure cleanliness of kitchenware and toiletries, it is available at the front desk and is provided upon request. Your feedback in regard to breakfast will help us to improve our product offering. We hope to have another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
Would never recommend to anyone My husband and I booked this hotel to stay at after a wedding, to avoid driving an hour to mesa. We arrived around 10pm and the front desk woman, Trisha was any5hint but hospitable. When I asked about our reservation, we were told we would be lucky if they had a room left because we needed to check in by 6pm to avoid our reservation being cancelled. When I inquired about the fairness of this She informed me they were fighting with horels.com and other websites on this. She was rude and read of... read more
Business response:
Stefanie, thank you for choosing us. we apologize for the service issues you encountered and the inconvenience it caused. We have discussed your feedback with our team members to be more diligent with our guests’ requests and with such situations. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Can’t recommend this place Everything about this place is less than mediocre. Late checkin was terrible. Rude desk clerk... after waiting forever for him to show up. Room smelled like smoke. Moved & bed was uncomfortable. Breakfast was marginal. Will not stay again and wouldn’t recommend.
Business response:
Thanks for evaluating your stay. We are disheartened to read about the difficulties you experienced while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Toilet broken, day room smelled of cigarettes Very overpriced room for the quality. Would not stay there again. Staff was pretty much disengaged but polite. Rooms were old and smelly. Continental breakfast consisted of store bought muffin and coffee.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Never again.Hotel room was a disgusting petri dish I will never stay there again and I am sharing my experience with family and friends. I rented a room with two beds so my daughter and granddaughter could stay with me so we could spend more time together. I would not let my granddaughter stay in that environment. First bed - Smelled like bleach but when I pulled down the top sheet found hair on the fitted sheet. Mattress was flipped upside down with a torn mattress pad full of black hair balls and lint. I had to flip the be... read more
Business response:
Sandi, we're sorry that you had cleanliness issues with your room, and we agree this is truly unacceptable. We have shared your feedback with the head of housekeeping to investigate where we missed a step and will take corrective actions so that this does not happen again in the future. We hope we will have the pleasure of welcoming you back to our hotel in the near future so that we can provide you with a much better stay. Sincerely, Hotel Management
Do yourself a favor and stay somewhere else! Arrived @ 5:15pm on the 1st night & 5 people were waiting in line as no clerk was to be found. She finally came about 10 mins later. When it was my turn to check in, I was told that there was not a room available & to come back in 45+ mins. A few mins later, she magically found me a room. I checked in, went to my room & opened the door to a musky smell. The refrigerator had nasty yellow stains on it, counter top had burn marks, & snags in the carpet. I could live w/the above, but... read more
Business response:
Please accept our apologies for the experience you shared your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and, we are sorry we overlooked something during your stay. We will discuss your feedback with my staff to ensure this does not occur in the future. We do hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Yikes They were out of everything. Cable was not working properly. The staff was heard cussing on their cell phone. The place was dirty. Not a good stay.
Business response:
Matt, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.