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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty bathroom with old soap still in shower, food and fingernails on the floor- nobody swept. Dirty blanket- wasn't a stain because it came off when I used a wet wipe on it. On top floor and elevator didn't work each morning so I had to lug the kids and everything down the flights of stairs. At check in the front desk guy was rude and complained about how many people he had checked in and how many he still had to go. There is a $20 room cleaning fee per day- I would expect the room to be clean. This should be incorporated i... read more
Business response:
Thank you for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in ... read more
2 night stay Room was not ready. Waited 40 minutes. Air did not work. Asked for help. Moved to another room. Still no air. Returned next evening no one had cleaned room. Still no air. Morning staff sleeping in coffee room. Hated it.
Business response:
Thanks for evaluating your stay. We apologize for the service issue you encountered while here and the issue you had with in-room amenities. We have shared your concern with our front desk team to review the situation as a training tool to improve our procedures and also with the maintenance team to make sure they are in working order. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Ok for working family Walls were paper thin. Every night woken up by fighting and yelling in room next door. Had to ask for the empty coffee urns to be refilled every morning. Staff was responsive to any requests. Uneasy about the massive amount of personal information I had to give when we checked in. I have stayed in well over fifty hotels world wide and never had to supply the volume of personal information as for this hotel.
Business response:
Ken, thank you for staying with us. Although you liked the service offered by our staff, we apologize for the noise issue you experienced while here and regret the inconvenience caused. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Dirty Dirty stinky place. We arrived late and when I’m husband went in to check us in the first desk guy said: what do you want? And my hubby said he just want to check in. The entire place smells terrible the room was dirty the towels looked so worn out we didn’t even shower. The people next door had a party till 5 am :/ Terrible stay terrible conditions
Business response:
Sandra, thank you for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again ... read more
Maintenance and cleaning Some minor repairs are needed, Holes / dents in walls, sinks drain very slowly. Cleaning needed grease dirt hair, on window sill, top of a/c unit, top of refrigerator (very bad), kitchen exhaust hood,mold on bottom of shower curtain, some dust in corners of desks and nightstands. Carpet needs cleaning or replacement when you walk barefoot to the shower black dirt comes off your feet in the water.
Business response:
John, thanks for evaluating your stay. Although you liked our convenient location, we are sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a much... read more
STAY AWAY!!! Broken beer bottles all over the landscape. The lobby smells like urine. The woman in front on the night shift should be fired. In the next room they were throwing a party loud music, fighting, at midnight she told me to call the cops because she isn’t “risking her life” for us to tell them to be quiet! Crazy. After refusing to give us a different room we left. Which didn’t seem to bother the front desk since she was having a party of her own in the lobby. We ended up at a Mariot down the road for a lot cheaper ... read more
Business response:
Aaron, we apologize that we failed to provide you an exceptional visit. We are sorry for the service issues you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Needs lots of TLC! Check in delayed because room not ready. Lobby floor needs cleaning. For daily rate price hotel was very, very disappointing. Would not recommend!
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback. Sincerely, Hotel Management
It was not close to the place l was going and diff The smell was very bad for me and pls remove that note that say no change of sheets after seven days.
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thanks for being our guest. On behalf of our entire team, we sincerely apologize for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.