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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I want my money back This was the 2nd worst experience I've ever had with a hotel stay. After traveling all day and servicing Honeywell Systems this place was the front for unacceptable activity. Trash and sticky floors in the lobby. Elevator and hallway trashy. The room had drity dishes and maid cleaning materials left in bathroom. Bed sheets spotted. I left and did not look back. I want a refund.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Whole experience was horrible definitely would not recommend.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Hotel needs work I was disappointed with this hotel on this trip, it has deteriorated since my last stay. I will not stay there again if I visit Phoenix again unless there are some major improvements. Staff don't look or act professional and not very friendly even at check out.
Business response:
Patricia, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Arrived to several employees having a conversation at the front counter. No one there to check is in. Room not ready. The front desk person had to make our beds while we waited. Won’t be returning nor recommending. Sorry.
Business response:
Thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service and we'll be taking steps to improve the guest experience for everyone. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Business response:
thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
Please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Druggies Says it all. Dirty outdated magnet for drugs. Did not feel safe
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Bad hotel We stay in the hotel maybe 7 days . they didn't clean any day they didn't change any towel even the napkins we have to go down to reception to ask them and they told us if we have dirty towel we have to take the dirty towel down for them and we swa dirty towel by the hole way every room put his dirty towel out side his room by the hole way. Very bad hotel we change our hotel and we are very comfortable there.
Business response:
Jakleen, we sincerely apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. We regret the inconvenience caused, and please consider giving us another chance so we can create a much more positive experience on your next trip. Sincerely, General Manager
Room was not very clean and almost nothing was provided for kitchenette, they had a sign on sick that said they charged extra fees if you wanted utensils, plates, cups, etc
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.